We regularly share insight from the hundreds of thousands of cases we handle each year to help make money matters fairer. 

We share our insight in a number of ways - through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through more detailed insight reports. You can explore our insight reports below.

Ombudsman News

Ombudsman News is our regular newsletter, in which we share case studies illustrating the complaints we've helped sort out - alongside information about our approach and other news. 

Read previous editions of Ombudsman News