Ombudsman News

We look at banking disputes related to foreign travel and complaints about annual and long-term travel insurance policies. We also share insight on our outreach and complaint prevention work.

Banking Disputed Transactions Travel Insurance

We look at a range of case studies involving complaints from young consumers. We also ask some of our people for an insider’s view of their work at the ombudsman service.

Insurance Banking Investments

We look at disputes involving section 75 claims and illustrate how we’ve dealt with complaints about PPI. We also talk to lead ombudsman Caroline Mitchell about complaints handling, and how we communicate with smaller businesses.

PPI Banking Section 75

We look at the difference between reckless and inadvertent non-disclosure in insurance complaints and explain our approach to mortgage endowment cases - capping where the policy remains linked to a mortgage.

Insurance Investments Non-Disclosure Mortgage Endowments

We look at pension complaints involving alternatives to traditional annuities and Investment issues involving the end of the tax year. The Q&A page helps an independent financial adviser (IFA) with their first-ever complaint.

Investments Pensions Banking

We look at banking complaints involving lending and insurance complaint involving subsidence. We also talk to principal ombudsman, David Thomas, about the ins, outs and aims of FIN-NET

Insurance Banking

We look at insurance complaints about damage caused by leaking or burst pipes and mortgage endowment complaints about post “A” day sales. We also summarise some of the issues, which arose during our seminars about disputed transactions and travel insurance.

Travel Insurance Disputed Transactions Insurance Mortgage Endowments

We look at banking complaints about interest rates and talk to Paul Kendal, head of our customer contact division, about the importance of getting off on the right foot.

Banking Interest

We talk to chairman of the Financial Ombudsman Service, Chris Kelly about his views on the theory and practice of life on the board at the ombudsman service.
We also look at complaints about travel insurance and redress for mis-sold pension mortgages.

Insurance Investments Banking