Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
We speak to our Quality Director, Estelle Clark, about the steps taken to maintain the quality of service we provide. We also look at complaints against mortgage intermediaries and complaints about investment advice - where the investor did not own the funds invested.
We talk to principal ombudsman, Tony Boorman about the challenges linked to us keeping in touch with smaller firms. We also look at complaints about cancellation rates for annual insurance policies and mortgage endowment policies purchased before “A” day, 29 April 1988.
We speak to Peter Hinchliffe, lead insurance ombudsman, about the rise in people buying insurance online, and over the phone and the implications it has for complaints. We also look at the range of complaints we see about cheque clearing problems.
We ask lead pensions ombudsman, Tony King, how he thinks some of the most recent pension legislation changes might affect the complaints we see. We also look at complaints involving power of attorney on bank accounts and cases where customers are unhappy with the amount of benefit paid out under income protection policies.
We talk to lead banking ombudsman, Jane Hingston, about safer credit and debit card spending – and facing up to debt problems. We also look at investment complaints where the firm claims to have acted on an execution-only basis – or to have given only "limited" advice.
In our 50th Issue we look at common issues in complaint sin banking contracts. We also look at redress for pension mis-sale complaints and how the time bar rules apply to mortgage endowment complaints.
We explain our approach, and the background, to dealing with complaints about National Savings & investments. We also look at travel insurance complaints and the circumstances under which we can dismiss investment complaints without considering their merits.
We examine how some investment firms try to defend their inappropriate sale of an investment product by saying that the customer was "experienced". We also share a selection of case studies from our banking, investment and insurance teams.
We outline our general approach to disputes where banking firms have paid out on cheques that have forged signatures and look at complaints arising from an insurer’s decision not to meet a claim for the funding of legal proceedings. We also share a selection of case studies from our banking, investment and insurance teams.
