Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman news issue 5

1 May 2001

Our investment division looks at pension complaints as we prepare for the introduction of the Financial Services and Markets Act. With case studies about spread betting and customers who received incorrect advice about pension transfers.

Investments

Read issue 5 

Ombudsman News issue 4

1 April 2001

We look at payment protection insurance for loans, with case studies about contents insurance, policy limits on travel insurance and medical expenses exclusions.

Insurance PPI

Read issue 4 

Ombudsman news issue 3

1 March 2001

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Banking

Read issue 3 

Ombudsman news issue 2

1 February 2001

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Investments

Read issue 2 

Ombudsman news issue 1

1 January 2001

In our very first issue we look back at the insurance issues we’ve seen, with case studies ranging from chronic health conditions to extended warranties.

Insurance

Read issue 1 

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.