Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 4

1 April 2001

We look at payment protection insurance for loans, with case studies about contents insurance, policy limits on travel insurance and medical expenses exclusions.

PPI Insurance

Read issue 4 

Ombudsman news issue 3

1 March 2001

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Banking

Read issue 3 

Ombudsman news issue 2

1 February 2001

We look at the recent work of our investment division, with case studies about mortgage investment policies and other types of investment.

Investments

Read issue 2 

Ombudsman news issue 1

1 January 2001

In our very first issue we look back at the insurance issues we’ve seen, with case studies ranging from chronic health conditions to extended warranties.

Insurance

Read issue 1 

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.