Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
We look at the types of discrimination that can occur in banking cases and how we expect firms to calculate redress for “loss of investment opportunity”. We also share a selection of case studies from our banking, investment and insurance teams.
We look at some jurisdiction issues in cases involving banks and building societies and complaint about varying the terms of insurance policies after the customer has bought it. We also share a selection of case studies from our banking, investment and insurance teams.
We clarify the approach firms should take when calculating compensation payments for complex mortgage endowment mis-selling complaints. We also share a selection of case studies from our banking, investment and insurance teams.
We look at insurance complaints about “unoccupied” properties and summarise the main points that emerged at the recent mortgage endowment forum we hosted. We also share a selection of case studies from our banking, investment and insurance teams.
We explain how we use "interest" to calculate financial awards and look at pension mis-selling complaints made after the end of the personal pension review. We also share a selection of case studies from our banking, investment and insurance teams.
We take look at specific areas of our jurisdiction that can give rise to misunderstandings in relation to insurance complaints. We also share a selection of case studies from our banking, investment and insurance teams.
We look at complaints about section 75 claims against credit card providers and share a selection of cases from our banking, investments and insurance teams.
We look at the difference between contents and buildings insurance and complaints about safe deposit boxes. We also share a selection of cases from our banking, investments and insurance teams.
We highlight some practical matters that could affect firms - and us - as a result of the Proceeds of Crime Act 2002. We also share a selection of cases from our banking, investments and insurance teams.
