How to help consumers if they have problems with goods and services
2 August 2023
From the complaints that we’ve seen, we know that consumers aren’t always aware of the rights and protection available when using plastic cards and credit.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Dealing with complaints about car finance commission
31 July 2023
We see a range of complaints about car finance agreements – from admin issues to affordability. Increasingly, we’re hearing from customers about the fairness of commission arrangements when they took out a car finance agreement.
What does the Consumer Duty mean for resolving financial complaints?
28 June 2023
Abby gave a speech at the Consumer Duty Implementation Summit, organised by City & Financial Global, on 20 June 2023.
Quarterly complaints data: Q4 2022/23
14 June 2023
Our complaints data on financial products and services between January and March 2023.
Annual complaints data and insight 2022/23
14 June 2023
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
Escape of water claims in unoccupied properties
26 May 2023
Following the cold snap in December 2022, our Business Support Hub saw a rise in enquiries from insurers about ‘escape of water’ claims in unoccupied properties. James Clements – Head of Operational Contact – answers the five most common questions we've been hearing about claims for such leaks.
