We’re extending the trial of our ‘proactively settled’ complaint category to 2024
16 May 2023
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
Filter
Women in IT and the Financial Ombudsman Service
27 April 2023
Our CIO, Nicola Wadham celebrates women in computer technology and explains why diversity is so important at the Financial Ombudsman.
Half-yearly complaints data: H2 2022
22 March 2023
Our data on the number of complaints received about individual financial businesses between July and December 2022.
Promoting diversity, inclusion and wellbeing
8 March 2023
This International Women’s Day, Abby Thomas, our Chief Executive and Chief Ombudsman, reflects on what equality and diversity mean for our staff and customers.
The Technical Desk has become the Business Support Hub
20 February 2023
The Financial Ombudsman Service resolves disputes between financial businesses and consumers in a fair and reasonable manner. But did you know that we also help financial businesses settle issues with customers before a formal complaint reaches us?
Quarterly complaints data: Q3 2022/23
15 February 2023
The data on this page covers October to December 2022 (Q3 2022/23).
