Quarterly complaints data: Q2 2022/23
2 November 2022
Our complaints data on financial products and services between July and September 2022.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Travel disruption, delays and cancellations – trends in travel insurance complaints and guidance for insurers
1 November 2022
Travel disruption has been a feature of news stories since the early days of the pandemic. The type of travel issue or disruption, insurance claims, and complaints have evolved alongside the pandemic. Ombudsman Leader, Sian Brightey, outlines some of the trends we’ve seen and highlights our guidance for insurers.
Half-yearly complaints data: H1 2022
22 September 2022
The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.
Quarterly complaints data: Q1 2022/23
7 September 2022
Our complaints data on financial products and services between April and June 2022.
A new Consumer Duty – setting a higher standard of care for consumers
8 August 2022
The Financial Conduct Authority (FCA) is introducing a new Consumer Duty that will give consumers a higher level of protection. In this blog, Ombudsman Leader, Simon Rawle, outlines the new Duty and how the Financial Ombudsman Service is working with the regulator and stakeholders during its implementation.
Pre-paid funeral plan providers – an introduction to the Financial Ombudsman Service
28 June 2022
Pre-paid funeral plans will become regulated by the Financial Conduct Authority (FCA) from 29 July 2022. In this blog, Managing Ombudsman, Clare Mortimer, outline the support we offer to financial businesses to help plan providers that are new to regulation and to the Financial Ombudsman.
