Our quarterly updates on financial products and services include the number of enquiries and new cases we received, the number of complaints passed to an ombudsman for a final decision, and the proportion of complaints resolved in favour of customers.
Using this tool
We use PowerBI to share this data and allow you to apply filters. To remove filters, just press "reset data". To increase the size of this data, click on the 'expand' button in the bottom right hand corner of the frame.
You can find data on complaints we've seen about claims management companies on the Claims Management Ombudsman website.
Cumulative figures, such as our quarterly data, won't necessarily match total figures provided in the tables for the year so far. This is because the data for each quarter is a snapshot of what the figures looked like at the end of that quarter. It's possible that as cases are investigated further, we may refine how the case is categorised to better reflect what the complaint was about. This will be captured in our cumulative figures but our previous quarterly datasets won't be updated.