Lewis was being chased by his loan provider due to his overdue payments he was struggling to pay back.
What happened
Lewis was struggling with his loan repayments, and he knew they were overdue. He’d ignored the letters from the loan provider, but when he got a letter from a debt collection company, he was worried that he’d get bailiffs knocking on his door.
What we said
When Lewis called us we explained that companies should only use debt collectors as a last resort. We also suggested that Lewis work out how much he could afford to pay back. We then contacted the loan company on Lewis’s behalf and talked through his problems to stop any further action being taken.