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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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A consumer complains about a loan her ex-husband took out in her name

Catherine's bank wouldn't release her from a debt, which her husband had taken out using her identity. She got in touch to see if we could help resolve it.

Consumer Credit

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A consumer is coerced into being a loan guarantor by a family member

Nadia was forced into being a guarantor on a loan by a relative, but when she told the lenders, they didn't help her. So she came to us for help.

Distress and inconvenience Consumer Credit

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Amos complains about fees for a packaged bank account

Amos found he’d been paying hundreds of pounds for benefits of a packaged bank account that he’d never used, so he came to us for help.

Packaged Bank Accounts Banking

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Willis has a packaged bank account opened without permission

Willis approached us to review his case after his bank denied his claim that his packaged bank account had been opened without his consent.

Packaged Bank Accounts Banking Time limits

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Bank sold Mamie a packaged bank account with benefits she couldn’t use

Mamie brought her case to us because she felt the packaged bank account that her bank had persuaded her to open, didn’t meet her needs.

Packaged Bank Accounts Banking

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Adele didn't need the extra features on her packaged bank account

Adele's packaged bank account may not have been right for her, but she delayed complaining to her bank and asking us for help.

Packaged Bank Accounts Banking Time limits

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A customer tells us he wasn’t told about the credit broking fee

We look at Vinay's complaint about the fee charged by a credit broker.

Consumer Credit

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Couple complain when whole of life policy sold to them doesn’t fit their needs

Doug and Cheryl got in touch with us as they didn’t believe the whole of life policy they were recommended to get was right for them.

Whole of life assurance

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Subsidence claim hampered by neighbour’s refusal to cooperate

The owner of a semi-detached house claimed for subsidence damage that affected the whole building including her neighbour’s. But when the owner of the other half refused to cooperate with remedial work, she called on us to find an alternative fix.

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