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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Subsidence claim hampered by neighbour’s refusal to cooperate

The owner of a semi-detached house claimed for subsidence damage that affected the whole building including her neighbour’s. But when the owner of the other half refused to cooperate with remedial work, she called on us to find an alternative fix.

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Compensation awarded when bank fails to fully explain investment options

The customer was disappointed with her interest on savings, so changed to a capital protected structured product following guidance from an adviser. We looked at what happened next.

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Beauty salon owner complains after her bank rejects her guarantee application

Elaine brought her complaint to our service after her bank had rejected her guarantee application.

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Martin’s complaint about his bank’s handling of an unpaid cheque

Martin asked us to investigate after his bank withdrew £6,000 from his account without warning, months after he deposited a customer cheque.

Cheques Banking

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Bank changes decision on mortgage holiday for Claire

Claire came to us after her bank had turned her down for a mortgage payment holiday because of Covid-19.

Mortgages

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Consumer says options not explained when she wanted to exit a hire purchase agreement early because of financial difficulties

Judith came to us when a change in her financial circumstances meant she needed to exit her hire purchase agreement early, and her lender's suggestion didn't seem right to her.

Hire Purchase Consumer Credit

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Shazir’s complaint about an extension to a finance agreement

Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.

Consumer Credit

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Carolyn’s PPI complaint

Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.

PPI

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A consumer is charged for damage at the end of a finance agreement and thinks this is unfair

Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.

Consumer Credit

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