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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer loses bonus from Lifetime ISA when she cashed it in

Alexis got in touch when she lost the bonus from her Lifetime ISA when she cashed it in to buy her first home. 

ISAs

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Customer complains about unsatisfactory roof blinds

Rosie got in touch with us when the roof blinds she ordered were not fit for purpose, and the business wouldn’t give her a refund.

Consumer Credit Distress and inconvenience

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Customer complains about ill-fitting suit when credit provider doesn't help

Matteo got in touch with us when his credit card provider wouldn't pay his claim when a custom suit didn't fit.

Faulty Goods Consumer Credit

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Customer is unhappy with her kitchen worktops

Isabel got in touch when the worktops for her new kitchen arrived in bad condition and her claim to the credit provider was rejected.

Faulty Goods Consumer Credit

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A consumer complains that problems she had with her new car after two years were because the car wasn’t of satisfactory quality when she got it

Zoey got a new car through a hire purchase agreement. After a year, she’d driven it a problem developed with the clutch pedal. Zoey contacted us to complain after her finance provider refused to take the car back.

Consumer Credit

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Consumer complains that policy should pay out for similar condition even if not listed

We took a look at Lori's complaint when her insurer wouldn't pay out on her policy because her exact condition wasn't listed.

Critical Illness

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Consumer is unsatisfied about rejected claim for critical illness cover

Jorge came to us when his insurer refused to pay his claim after suffering a heart attack.

Critical Illness

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Policyholder complains when her insurer rejects claim for total and permanent (TPD) benefit

Following surgery, Tammie developed a pain condition and was unable to work. We investigated when her insurer turned down her claim for TPD benefit because they believed there was no pathological cause.

Critical Illness

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Consumer complains after his insurer reviews his policy and asks him to double his premiums

When Randall took out his whole of life policy, he didn't expect anything to change with it. But he came to us when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions.

Whole of life assurance Investments

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