Case studies

Chantelle was searching for a studio flat using a free classified advert website. She found a flat that she liked and contacted the person she thought was the landlord.

Fraud and scams Banking

Tom received a call from someone pretending to work for his telephone provider saying he was due a refund. He gave over his card details so he could receive the payment.

Fraud and scams Banking

Grace was at home with her two young children. Her husband was working abroad at the time. She received a call from someone saying they were from HMRC and she needed to pay a tax bill or she would be deported and a warrant for her arrest would be issued.

Fraud and scams Banking

Nadia contacted us after the bank refused to refund £100,000 of her money she was persuaded to send to a fraudster by a sophisticated social-engineering scam.

Banking Fraud and scams

Rohan contacted us when his insurer insisted that he use a hospital 40 miles away from home.  

Insurance

Diane made a complaint because it took her insurer four months to settle her claim.

Travel Insurance

Leila’s insurer declined her claim for breast reduction surgery she made through her private medical insurance policy. The insurer said cosmetic treatments such as Leila’s surgery weren’t covered under the policy terms.

Private Medical Insurance

Talia complains her private medical insurer won’t cover her for preventative treatment.

Insurance Private Medical Insurance Medical Conditions

Jasmine made a complaint because the insurer declined her claim for a caesarean section.

Insurance Distress and inconvenience Up to £5,000 Medical Conditions