1. Home /
  2. Decisions and case studies /

Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

Filter

Insurer wouldn’t pay for treatment at eye appointment because it was not pre-authorised

Erin complained when her insurer refused to pay for treatment at her eye appointment.

Private Medical Insurance Insurance

Read more 

Insurer refused claim because of pre-existing condition

Bodhi contacted us after his insurer declined a claim on his private health insurance policy for treatment of a lung condition.

Insurance Medical Conditions

Read more 

Insurer cancels home insurance policy and refuses claim for fire damage

Tilly complains about her insurer’s decision to “void” (cancel) her home insurance policy.

Buildings insurance Insurance

Read more 

Consumer complains when insurer only pays 60% of claim because she did not disclose a previous burglary

Francis complains after her insurer paid out less than she'd been expecting following a burglary.

Theft Contents insurance Insurance

Read more 

Consumer complains when insurer cancels policy and declines claim because of misrepresentation

Benjamin complains about his motor insurance policy being cancelled after his insurer said he made a misrepresentation when he took out the policy. 

Subsidence Buildings insurance Insurance

Read more 

‘I thought I’d taken out a lifetime cover policy for my care, but then I found out that my benefit level had been reduced’

Ahmed complains about the reduction in the level of benefit of his long-term care plan.

Insurance Whole of life assurance

Read more 

Business switches pricing basis but customer warned of risk

Daria complained when the business switched the pricing basis of a fund. In the circumstances we found they were entitled to do so.

Investments

Read more 

Customer surprised to be unable to withdraw funds

A customer brought her complaint to us after the business told her she couldn’t withdraw funds. We investigated to find out whether it was made clear that the fund was subject to a deferral period.

Investments

Read more 

Customer finds out too late deferral period was in place

Brenda wasn't told that a deferral period was in force and would delay access to her invested funds.

Investments

Read more 
Previous 29 of 41 Next