Case studies

Veronica and Mike's insurer refused to pay out, saying that they'd undervalued their contents. Unhappy, they referred their complaint to us.

Home insurance

When Barry made a claim on his buildings insurance following an escape of water, he was unhappy the insurer only agreed to cover 50% of his claim.

Buildings insurance

Gary was unhappy that he was unnecessarily sold a battery after his car broke down, following advice from his breakdown cover provider. He asked us to look into the complaint.

Breakdown cover Motor Insurance

Chris contacted us after he had to wait three hours for his breakdown provider to turn up when his car broke down.

Vehicle breakdown cover Motor Insurance

Raj was experiencing some financial difficulties because his employer had reduced his hours. He’d fallen into arrears on his mortgage because he couldn’t afford the full monthly payments. Raj contacted us when his mortgage lender refused a payment deferral.

Mortgages Financial Difficulties Covid-19

Hareem had been unwell and his recovery was taking longer than expected. He  was receiving less income due to his reduced working hours, so he contacted his mortgage lender to ask for an extension on his reduced payment plan.

Mortgages Financial Difficulties

Linda lost her job as a result of the Covid-19 pandemic. She contacted her mortgage lender and asked if they could arrange some support following the change in her financial circumstances.

Mortgages Financial Difficulties Covid-19

Judith's financial circumstances had changed, which meant that she was no longer able to make the payments on a hire purchase agreement.

Financial Difficulties

Lewis was being chased by his loan provider due to his overdue payments he was struggling to pay back.

Debt Collecting