Case studies

Jon's dad was repeatedly contacted by a debt collector, which was causing him distress as he couldn’t afford the payments they were asking for.

Debt Collecting Compensation

Leanne couldn't buy her shopping as her card got declined due to the large debts in her name.

Credit and borrowing money

Marta invested into a cryptocurrency trading account but, after trying to withdraw money, suspected she'd been scammed. Find out what her bank told her and how we were able to help.

Fraud and scams

Paul contacted his bank after losing £650 to a holiday apartment rental scam. Unhappy with their response, he contacted us to make a complaint. Read more about what happened and what we said.

Fraud and scams

Miguel made payments to an online foreign currency trader, but became suspicious when the trader claimed they couldn’t release his winnings unless he paid various fees. Worried he’d been the victim of a scam, Miguel reported the matter to his bank. Find out more about what happened and what we said.

Fraud and scams

Lily agreed to move £9,225 of her money to account details provided by a fraudster who had called her pretending to be her bank. Lily’s bank had said she should have carried out more checks on the caller. Find out what happened when she contacted us about her complaint and what we said.

Fraud and scams

Duncan contacted us following a vehicle purchase scam. When the vehicle he’d bought didn’t arrive, Duncan was worried he’d been the victim of a scam so reported the matter to his bank. Unhappy with how the bank responded, he contacted us.

Fraud and scams

Bilal thought he was paying a supplier, but a fraudster had intercepted the email chain. Unhappy with his bank's response after the scam, he came to us. Find out what happened and what we said.

Fraud and scams

Mario asked our service to look into advice he received from a regulated independent financial adviser to switch his personal pension plan to a self-invested personal pension (SIPP). This was partly used to invest in an unregulated collective investment scheme (UCIS).

Investments Pensions