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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer was sold a car battery he didn’t need

Gary was unhappy that he was unnecessarily sold a battery after his car broke down, following advice from his breakdown cover provider. He asked us to look into the complaint.

Breakdown cover Motor Insurance

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Consumer complains about the wait for a mechanic to arrive when his car broke down

Chris contacted us after he had to wait three hours for his breakdown provider to turn up when his car broke down.

Vehicle breakdown cover Motor Insurance

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Consumer complains after being rejected a payment deferral on their mortgage

Raj was experiencing some financial difficulties because his employer had reduced his hours. He’d fallen into arrears on his mortgage because he couldn’t afford the full monthly payments. Raj contacted us when his mortgage lender refused a payment deferral.

Mortgages Financial Difficulties Covid-19

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Consumer unhappy mortgage lender refused to extend a reduced payment arrangement

Hareem had been unwell and his recovery was taking longer than expected. He  was receiving less income due to his reduced working hours, so he contacted his mortgage lender to ask for an extension on his reduced payment plan.

Mortgages Financial Difficulties

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Consumer unhappy that her lender refused to switch mortgage to interest only after losing her job

Linda lost her job as a result of the Covid-19 pandemic. She contacted her mortgage lender and asked if they could arrange some support following the change in her financial circumstances.

Mortgages Financial Difficulties Covid-19

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A consumer says options were not explained when she wanted to exit a hire purchase agreement early because of financial difficulties

Judith's financial circumstances had changed, which meant that she was no longer able to make the payments on a hire purchase agreement.

Financial Difficulties

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I’ve had a letter from a debt collection company – and I’m worried they’ll send the bailiffs round

Lewis was being chased by his loan provider due to his overdue payments he was struggling to pay back.

Debt Collecting

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My dad is being chased by a debt collector and we don’t know what to do

Jon's dad was repeatedly contacted by a debt collector, which was causing him distress as he couldn’t afford the payments they were asking for.

Debt Collecting Compensation

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My debts have been building up recently, and now my card has been declined at the supermarket

Leanne couldn't buy her shopping as her card got declined due to the large debts in her name.

Credit and borrowing money

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