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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer has a family bereavement in the six-month time limit

Emily complained to us after the six-month time limit. Her mother had died shortly before the time limit expired and this clearly counted as exceptional circumstances.

Time limits Consumer Credit Exceptional circumstances

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Consumer unhappy his insurance claim for his damaged drone wasn’t covered by his policy

Martin was unhappy that a claim he raised for his damaged drone wasn’t covered by his gadget insurance policy.

Insurance

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Consumer unhappy her insurer declined a claim to replace lost drone

Alice contacted our service after her insurer declined a claim to replace her lost drone.

Insurance

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Consumer complains about his insurer rejecting a claim for his stolen quad bike

Abul’s insurer has refused to accept his claim following the theft of a quad bike from his property.

Insurance Theft

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Consumer complains after her insurer declined a claim for her stolen e-scooter

Bhavna was unhappy that her insurer declined a claim for the theft of her privately-owned e-scooter.

Insurance Theft

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Consumer complains that premium increases were unfair

Melvin got in touch because of a change in his circumstances and he felt he'd been paying too much for his insurance.

Insurance Pricing

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Consumer complains about a pricing mistake made on their insurance policy

Hassan contacted us after noticing a price increase on his motor insurance policy.

Insurance Pricing Distress and inconvenience Motor Insurance Up to £300

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Consumer complains about unfair price change in their insurance policy

Ralph contacted us about unfair price changes to his insurance policy after providing incorrect information.

Insurance Pricing Motor Insurance Distress and inconvenience Up to £300

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Consumer complains about an unfair change in price after a mid-term adjustment

Jackson explained he was unhappy that his insurer had sought to increase his premium by 70% during the term of his motor insurance policy.

Insurance Pricing Motor Insurance

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