Case studies

Qasim’s son made a complaint on behalf of his father about the price increase of his home insurance policy.

Insurance Pricing Motor Insurance

Kerry complained that she’d not been given enough information to make an informed choice about the cost of her insurance.

Insurance Pricing

Dana complained her insurer had charged her too much for her insurance after finding a cheaper policy with another provider.

Insurance Pricing Home insurance

Laila complained her insurer overcharged her for her home insurance after she found similar cover for less online.

Insurance Pricing Home insurance

Alysha complained she’d paid more than she should have for her home insurance over a number of years.

Insurance Pricing Home insurance

Louise was unhappy about the length of time it took her adviser to inform her its pension transfer specialist had decided no longer to advise on the transfer of her British Steel Pension Scheme, which is an occupational pension scheme (OPS), to a Self-Invested Personal Pension (SIPP).

Pensions

David complained about the advice given by a regulated independent financial adviser to transfer the benefits from his defined benefit occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a personal pension.

Pensions

John contacted us as he believed that he was given unsuitable advice to transfer his British Steel Pension Scheme (BSPS) into a Self-Invested Personal Pension (SIPP).

Pensions

Aftab and Naima were advised by their insurer it would take two months to repair damages caused by a leak in their kitchen. Their insurer arranged temporary accommodation while the repairs were carried out. After it took over a year,  Aftab and Naima discovered it had caused more problems.

Distress and inconvenience £5000 and over Insurance