Case studies

The insurer agreed with a consumer’s drainage company about the cause of the problem but, after scrutinising the evidence, we found that the system wasn’t covered.

Buildings insurance Insurance

When Simon made a claim for water damage, his insurer asked him to get some quotes for the repairs. But inconsistency between quotes led Simon to getting in touch with us.

Buildings insurance

We investigated when Hillary brought a complaint to us when she wasn't satisfied with her insurer's response after a break-in.

Buildings insurance

Will came to us when he was having a dispute with his insurer. Cracking from subsidence in his garage needed to be fixed, but there was a disagreement about the extent of the repairs.

Buildings insurance

Sandy put in a complaint with us when her insurer rejected her claim for damage to her lounge ceiling from water damage.

Insurance Buildings insurance

When Kathani and Taj discovered damp caused by a leaking pipe, their insurer agreed to pay for the damage. But when further problems were discovered, the insurer refused to pay.

Buildings insurance

When Gary's washing machine leaked, it damaged his kitchen to the point where the floor collapsed. He got in touch with us when his insurer only agreed with part of his claim.

Buildings insurance

Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.

Buildings insurance Contents insurance

Reggie found cracking in his garage and wanted to claim on his accidental damage insurance - but his insurer decline to pay. This was based on their definition of 'sudden' damage. He asked us to look into his claim to make sure their decision was right.

Buildings insurance