Case studies

When Barry made a claim on his buildings insurance following an escape of water, he was unhappy the insurer only agreed to cover 50% of his claim.

Buildings insurance

Mary came to us about how her insurer had handled her claim when she discovered a leak in her ceiling, and found that the original repairs weren't effective and caused more problems. This affected Mary's family life for over six months and was incredibly upsetting for her. 

Buildings insurance Distress and inconvenience Up to £1,500

An insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed. When further problems came to light, we helped to work out who was responsible.

Buildings insurance Subsidence Up to £1,500 Distress and inconvenience

Tilly complains about her insurer’s decision to “void” (cancel) her home insurance policy.

Buildings insurance Insurance

Benjamin complains about his motor insurance policy being cancelled after his insurer said he made a misrepresentation when he took out the policy. 

Subsidence Buildings insurance Insurance

When a customer put in a claim for subsidence damage, he was surprised that it was turned down. We stepped in to resolve the disagreement over the policy definition of 'stabilisation'.

Subsidence Insurance Buildings insurance

A ‘new’ insurer believed that subsidence to an entire terrace had been happening before it took over responsibility for insurance. We looked at the facts to find a fair outcome.

Subsidence Insurance Buildings insurance

Kevin complained to us when his insurer rejected his claim for subsidence damage.

Subsidence Buildings insurance Insurance

A claim was rejected, on the grounds of gradual damage exclusion, but our investigation found the cause to be accidental.

Buildings insurance Insurance