Case studies

When Randall took out his whole of life policy, he didn't expect anything to change with it. But he came to us when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions.

Whole of life assurance Investments

Frank got in touch with us because he felt the spread-betting firm he used didn't explain things properly to him.

Spread Betting Investments

When the value of Daniel's shares dropped suddenly, the spread-betting firm he used closed his position, and he made a significant loss. But he said that the firm didn't make enough effort to get in touch with him, so he asked us to investigate.

Spread Betting Investments

Nisha ended up with an investment product which she felt did not match her attitude to risk.

Investments

Daria complained when the business switched the pricing basis of a fund. In the circumstances we found they were entitled to do so.

Investments

A customer brought her complaint to us after the business told her she couldn’t withdraw funds. We investigated to find out whether it was made clear that the fund was subject to a deferral period.

Investments

Brenda wasn't told that a deferral period was in force and would delay access to her invested funds.

Investments

Alan felt he had been mis-sold an investment. We agreed that the business had not correctly assessed his risk appetite.

Investments Bonds

A customer complained that she’d lost out because the trading company didn’t give her the information they should have when a corporate action took place. We investigated.

Investments Stock Broking