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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer complains investment funds within a personal pension plan represented too high a risk

Roger came to us because he felt that the advice he was given about his personal pension plan didn't produce the results they should have.

Pensions

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Unhappy consumer because of advice to change pension type

Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.

Pensions Annuities

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Consumer is unhappy about transfer of her pension fund

Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.

Pensions Pension Transfers

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Malcolm's pension problem

Malcolm thought he'd been mis-sold a pension annuity, he contacted the business to complain but didn't agree with their answer - so asked the ombudsman service to investigate.

Annuities Pensions

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