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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer complains about price increases of their insurance policy at renewal

Dana complained her insurer had charged her too much for her insurance after finding a cheaper policy with another provider.

Insurance Pricing Home insurance

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Consumer complains about information not being provided for alternative policies

Laila complained her insurer overcharged her for her home insurance after she found similar cover for less online.

Insurance Pricing Home insurance

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Consumer complains about misleading information provided during her policy renewal

Alysha complained she’d paid more than she should have for her home insurance over a number of years.

Insurance Pricing Home insurance

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Consumer complains about the delay to transfer her pension

Louise was unhappy about the length of time it took her adviser to inform her its pension transfer specialist had decided no longer to advise on the transfer of her British Steel Pension Scheme, which is an occupational pension scheme (OPS), to a Self-Invested Personal Pension (SIPP).

Pensions

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Consumer complains about the advice given by an independent financial adviser

David complained about the advice given by a regulated independent financial adviser to transfer the benefits from his defined benefit occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a personal pension.

Pensions

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Consumer complains he was given unsuitable advice to change his pension type

John contacted us as he believed that he was given unsuitable advice to transfer his British Steel Pension Scheme (BSPS) into a Self-Invested Personal Pension (SIPP).

Pensions

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Couple complains after their insurer took too long to repair damages caused by a leak in their kitchen

Aftab and Naima were advised by their insurer it would take two months to repair damages caused by a leak in their kitchen. Their insurer arranged temporary accommodation while the repairs were carried out. After it took over a year,  Aftab and Naima discovered it had caused more problems.

Distress and inconvenience £5000 and over Insurance

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A consumer under difficult circumstances complains after insurer sends correspondence to incorrect address

Selina relocated with her son and away from her abusive ex-husband. But an error made by her insurer meant her new address was revealed to her ex-husband, who tracked Selina and their son down, terrorising them for three more months. We didn't think the insurer fully realised the situation's impact on Selina.

Insurance Distress and inconvenience Up to £5,000

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Couple complain over investment advice given to supplement income for retirement

Andrew and Yvonne contacted us after being given advice to re-mortgage their home and invest in a high risk unregulated collective investment scheme. But we didn't think the advice was suitable, and caused the couple a lot of unneeded financial stress and problems, so told their provider to pay compensation. 

Investments Distress and inconvenience Up to £5,000

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