Case studies

Ron and James got in touch after they had been left without hot water or heating during the winter when engineers wrongly diagnosed the problem with their boiler. After hiring their own engineer who fixed the problem quickly, they came to us because of how their insurer had dealt with the situation.

Contents insurance Distress and inconvenience Up to £750

Carolina brought a complaint to us after her insurer made a mistake taking payment for her contents insurance.

Contents insurance Insurance Distress and inconvenience Up to £100

Francis complains after her insurer paid out less than she'd been expecting following a burglary.

Theft Contents insurance Insurance

A concealed leak was to blame for the damage caused to Beatrice's kitchen, but her insurer said it wasn’t covered because of a policy exclusion.

Contents insurance

Yolanda and Jay contacted us when their insurer rejected their claim for water damage in one of their bedrooms.

Contents insurance

Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.

Buildings insurance Contents insurance

We looked into Mohammed's complaint after his wife's bracelet went missing and his insurer wouldn't pay the amount he thought he should get.

Contents insurance Valuations

After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.

Contents insurance Insurance Distress and inconvenience Up to £300