Browse our case studies to find out more about who we've helped, and what we've done.
Couple complain after wrongly diagnosed boiler issue leaves them without hot water
Consumer complains about how insurer takes payment for contents insurance
Consumer complains when insurer only pays 60% of claim because she did not disclose a previous burglary
Ceiling collapse caused by insured event, but insurer still declines claim
Couple unaware of ‘preventable’ bedroom water damage
Damage to laminate flooring not covered by Karim's contents insurance
A customer doesn’t account for increases in the value of gold
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.