We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4006836
23 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2006. Mr P says Lloyds Bank Plc, trading as “Lloyds TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair... (2 pages)View decision -
Decision Reference DRN7245525
24 Jun 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr S complains that he was mis-sold a regular monthly premium Payment Protection Insurance (“PPI”) policy that he took out alongside a credit card with Lloyds TSB Bank Plc in May 1988. He complains that since he was self-employed, the policy terms would have reduced his ability to bene... (3 pages)View decision -
Decision Reference DRN4671813
4 Apr 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint is about a single premium payment protection insurance (PPI) policy taken out in April 2005 in conjunction with a loan. Mrs K believes Lloyds TSB Bank Plc mis-sold her the policy.my findingsI have carefully considered all of the available evidence and... (3 pages)View decision -
Decision Reference DRN3331317
24 Mar 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular (monthly) premium payment protection insurance (PPI) policy taken alongside a credit card with Lloyds Bank PLC (Lloyds TSB) in 1990. Mrs W considers that she was mis-sold the policy. backgroundIn January 1990 Mrs W applied for a credit card with Llo... (4 pages)View decision -
Decision Reference DRN6401312
10 Jul 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mrs B complained about the single premium payment protection insurance (PPI) policies she was sold in connection with two loans she took with Lloyds TSB Bank Plc. She says the policies were mis-sold. Following the initial complaint, Lloyds TSB agreed to uphold the complaint against both p... (2 pages)View decision -
Decision Reference DRN9494558
15 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint concerns a monthly premium payment protection insurance (“PPI”) policy. The policy provided accident, sickness, unemployment and life cover in connection with a credit card taken out in 2002. Mrs F, who has third party representation, says that Lloyds... (2 pages)View decision -
Decision Reference DRN0004771
12 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in January 2004 in connection with a credit card. Mr R’s representative says that Lloyds TSB Bank Plc (Lloyds TSB) mis-sold the policy because he was not aware that he was consenting to the policy, believing it... (2 pages)View decision -
Decision Reference DRN4825405
1 May 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint concerns the sale of a payment protection insurance (“PPI”) policy taken out in 2002 in connection with a credit card issued by Lloyds TSB Bank PLC (“Lloyds TSB”). Mr C complains that the policy was mis-sold to him.backgroundThe adjudicator recommended that the complaint... (3 pages)View decision -
Decision Reference DRN0072724
17 Jul 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr F says Lloyds TSB Bank Plc mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2000. The policy was added to Mr F’s credit card account when he applied for the card in person at the bank.I set out the ... (3 pages)View decision -
Decision Reference DRN9311119
23 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr C says Lloyds Bank Plc, trading as “Lloyds TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision