We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-5358934
27 Feb 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5358934 The complaint Mr B has complained that Domestic and General Insurance Plc (D&G), when it provided him with a replacement laptop computer, provided a replacement that didn’t have the same memory capacity as the one it was replacing and was therefore unacceptable. What ha... (3 pages)View decision -
Decision Reference DRN-5032609
27 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5032609 The complaint Mrs B complains Lloyds Bank PLC didn’t contact her about her ISA transfer. Eventually, the request was cancelled. She believes she has lost out because of its actions. Note Mrs B brings this complaint with the assistance of her son, Mr B who holds Power of Atto... (2 pages)View decision -
Decision Reference DRN-5099755
27 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5099755 The complaint C, a limited company, complains that Revolut Ltd won’t reimburse them for funds they lost as the result of a scam. They’d like the losses to be refunded. C has appointed representatives to deal with this complaint, but for ease of reading I’ll only refer to C.... (5 pages)View decision -
Decision Reference DRN-4667076
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4667076 The complaint Mr O complains that Revolut Ltd won’t refund the money he lost after falling victim to a scam. Mr O is represented in this complaint by a claims management company, but for simplicity I will refer to Mr O throughout this decision, even when referencing what hi... (3 pages)View decision -
Decision Reference DRN-4839508
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4839508 The complaint and background Mrs B complains Revolut Ltd won’t reimburse £3,250 that she lost when she fell victim to an investment scam. She initially made a payment of £250 on 7 December 2022, followed by a further payment of £3,000 on 16 December 2022. The payments went t... (2 pages)View decision -
Decision Reference DRN-5361269
27 Feb 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5361269 The complaint Mr S has complained, via his representatives, about a transfer of his ReAssure Limited personal pension to a small self-administered scheme (SSAS 1 ) in September 2014. Mr S’s SSAS was subsequently used to invest in an overseas commercial property development. ... (14 pages)View decision -
Decision Reference DRN-5190562
27 Feb 2025 Euroins AD Not upheldInsuranceDRN-5190562 The complaint Mr G has complained that Euroins AD declined two claims he made on an annual travel insurance policy. The complaint involves the actions of the claim administrators, acting on behalf of Euroins. To be clear, when referring to Euroins in this decision I am also... (4 pages)View decision -
Decision Reference DRN-5146891
27 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5146891 The complaint Mr G complains that Lloyds Bank Plc will not refund the money he says he lost to a scam. What happened In 2017 Mr G was contacted by a firm offering investment bonds with a company I will call F. Mr G decided to invest in a three-year bond, with the promise of... (3 pages)View decision -
Decision Reference DRN-5173457
27 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5173457 The complaint Mr P complains about how Admiral Insurance (Gibraltar) Limited (Admiral) declared his vehicle a total loss and placed a salvage marker on his vehicle following a claim made under his motor insurance policy. What happened In December 2023 Mr P’s vehicle was bei... (3 pages)View decision -
Decision Reference DRN-5361467
27 Feb 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5361467 The complaint Mr M’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 ... (4 pages)View decision
