We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
-
Decision Reference DRN-6289265
17 Apr 2026 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-6289265 The complaint Mr M has complained that Admiral Insurance (Gibraltar) Limited (‘Admiral’) declined his claim for fire loss and damage to contents under his home insurance policy. For the avoidance of doubt, the term ‘Admiral’ includes reference to its agents and contractors f... (5 pages)View decision -
Decision Reference DRN-6018270
17 Apr 2026 Ald Automotive Limited Not upheldConsumer CreditDRN-6018270 The complaint Mr H complains how Ald Automotive Ltd (“Ald”) have overseen his request to terminate his regulated hire agreement with them. What happened Both parties are familiar with the background of this complaint so I will only summarise what happened briefly here. In ... (4 pages)View decision -
Decision Reference DRN-6122481
17 Apr 2026 Tesco Personal Finance Limited Not upheldInsuranceDRN-6122481 The complaint Miss J complains Tesco Personal Finance Limited trading as Tesco Bank (Tesco) provided incorrect information about liability for a motor insurance claim on her policy. What happened Miss J held a motor insurance policy with Tesco. When her policy was up for re... (2 pages)View decision -
Decision Reference DRN-5955326
17 Apr 2026 Arthur J. Gallagher Insurance Brokers Limited Not upheldInsuranceDRN-5955326 The complaint The estate of Mrs D (“the estate”) complained that Gallagher Insurance Brokers Limited (“Gallagher Limited”) mis-sold a home buildings insurance policy. What happened The executor’s of the estate said that Gallagher Limited told them to put an insurance policy ... (2 pages)View decision -
Decision Reference DRN-6297023
17 Apr 2026 Fairscore Ltd Not upheldConsumer CreditDRN-6297023 The complaint Fairscore Ltd, trading as Updraft, provided Mr C with a £3,000 debt consolidation loan, with a 48-month term, in July 2023. The monthly repayments were £94.36. Mr C says the loan was provided irresponsibly. What happened The details of this complaint are well-... (3 pages)View decision -
Decision Reference DRN-6174898
17 Apr 2026 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-6174898 The complaint Mr B, through his representatives, has complained about a transfer of his personal pension he held with Aviva Life & Pensions UK Limited to a small self-administered scheme (“SSAS”) with Cantwell Grove in 2014. His SSAS was subsequently used to invest in a ... (4 pages)View decision -
Decision Reference DRN-6256008
17 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6256008 The complaint Ms G complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an investment scam. What happened Ms G says she was recommended an investment opportunity by a friend at her local gym. So, she was added to... (8 pages)View decision -
Decision Reference DRN-6131686
17 Apr 2026 TSB Bank plc Not upheldBanking and PaymentsDRN-6131686 The complaint Mr H complains that TSB Bank plc (TSB) closed his basic bank account and would only send him the remaining balance by cheque meaning he was unable to access his funds in the meantime. Mr H has said this caused him significant hardship. What happened Mr H held a... (4 pages)View decision -
Decision Reference DRN-6103572
17 Apr 2026 NewDay Ltd Not upheldBanking and PaymentsDRN-6103572 The complaint Mr F is complaining that NewDay Ltd treated him unfairly in its communication about the end of his repayment plan and by asking him to complete and income and expenditure form in order to agree a new plan. What happened Mr F has a credit card with NewDay and i... (3 pages)View decision -
Decision Reference DRN-6082744
17 Apr 2026 Domestic & General Insurance Plc Not upheldInsuranceDRN-6082744 The complaint Miss B complains about the way Domestic & General Insurance Plc (D&G) handled the claim she made under her home appliance insurance policy. What happened The circumstances of this complaint will be well known to both parties and so I’ve summarised event... (2 pages)View decision