We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5061550
28 Oct 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5061550 The complaint Mrs S is unhappy that CA Auto Finance UK Ltd (CA) are wrongly pursuing her for payments towards a fixed sum loan agreement. What happened In March 2021 Mrs S was supplied with a used car through a fixed sum loan agreement with CA. She paid an advance payment of... (3 pages)View decision -
Decision Reference DRN-5057073
28 Oct 2024 Curve UK Limited Not upheldBanking and PaymentsDRN-5057073 The complaint Mr J complains that Curve UK Limited (Curve) didn’t make it clear that his account no longer provided insurance cover as part of its package. What happened In June 2024, Mr J contacted Curve as he wanted to make a claim on the Car Hire Excess Cover though his C... (2 pages)View decision -
Decision Reference DRN-5057316
28 Oct 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-5057316 The complaint Mrs M is unhappy with the offer Fortegra Europe Insurance Company Limited (“Fortegra”) made to settle her claim under her furniture warranty. What happened The background to this complaint is well-known to both parties. So, I’ve set out a summary of what I thin... (4 pages)View decision -
Decision Reference DRN-4945486
28 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-4945486 The complaint Mr B complains about Aviva Insurance Limited (“Aviva”) for delays in handling his claim after a flood at his home. He wants Aviva to increase the compensation offered to reflect the distress and inconvenience he suffered. What happened Mr B insured his home wit... (2 pages)View decision -
Decision Reference DRN-5109289
28 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5109289 The complaint Mr L complains that Vanquis Bank Limited have irresponsibly lent to him. Mr L is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr L himself. What h... (5 pages)View decision -
Decision Reference DRN-5043418
28 Oct 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-5043418 The complaint Miss B makes a number of complaints about Yorkshire Building Society following an unnecessary branch visit. What happened Miss B went to a Yorkshire Building Society (YBS) branch with identification as requested by it. But the account had been opened without th... (2 pages)View decision -
Decision Reference DRN-5110244
28 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5110244 The complaint Miss H complains that Creation Consumer Finance Ltd unfairly refused to provide her with information about its decision to decline her loan application. What happened In January 2024 Miss H applied, in a retail store, for a buy now pay later loan (the ‘loan’) ... (3 pages)View decision -
Decision Reference DRN-4930243
28 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4930243 The complaint Mr O and Mrs S complain that Advantage Insurance Company Limited didn’t pay them enough for their written-off car when they made a claim on their motor insurance policy. What happened Mr O and Mrs S’s car was written-off in a non-fault accident on 5 October 20... (2 pages)View decision -
Decision Reference DRN-4751257
28 Oct 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4751257 The complaint Mr A complains about MotoNovo Finance Limited’s offer of settlement in relation to the rejection of a used car he acquired through a hire purchase agreement with MotoNovo. What happened On 13 January 2022 Mr A entered into a hire purchase agreement with MotoNo... (4 pages)View decision -
Decision Reference DRN-5109800
28 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5109800 The complaint Miss T complains about the service she received from Bank of Scotland plc (trading as Halifax) when her account was blocked. What happened Miss T says that Halifax blocked a payment she was making and told her she’d have to travel to a branch to get her accoun... (2 pages)View decision
