We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5130773
8 Nov 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5130773 The complaint Mr T complains that Creation Consumer Finance Limited (‘Creation’) failed to locate a payment he made to settle his loan account. He says this has caused him financial loss as well as significant distress and inconvenience. Unless otherwise indicated, or stated... (4 pages)View decision -
Decision Reference DRN-5044665
8 Nov 2024 West Bay Insurance Plc Not upheldInsuranceDRN-5044665 The complaint Mr M complains about how his insurer, West Bay Insurance Plc (West Bay).dealt with a third party claim made against him under his motor insurance policy. References to West Bay in this decision include their agents. This decision covers Mr H’s complaint to th... (4 pages)View decision -
Decision Reference DRN-4912822
8 Nov 2024 Shailesh Poptani UpheldInvestmentsDRN-4912822 The complaint Mrs C has complained that she has been unfairly charged by Shailesh Poptani (‘SP’) in the management of her investments and for services she didn’t receive. She would like the fees charged since 2014 returned to her and an apology. Mrs C is represented in brin... (11 pages)View decision -
Decision Reference DRN-5131740
8 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5131740 The complaint Mr and Mrs G complain that Admiral Insurance (Gibraltar) Limited unfairly declined their motor insurance claim after their car was stolen. What happened Mr G held a motor insurance policy underwritten by Admiral. Mrs G was a named driver. In early 2023, Mr an... (6 pages)View decision -
Decision Reference DRN-4985557
8 Nov 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4985557 The complaint Mr G complains about the quality of a van he acquired through a hire purchase agreement with Oodle Financial Services Limited (‘Oodle’). He says that there are problems with the van that make it unsuitable for him to drive and that Oodle will not repair the fau... (4 pages)View decision -
Decision Reference DRN-5107084
7 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5107084 The complaint Mr A complains that Wise Payments Limited unfairly closed his account without providing a proper explanation. He is also unhappy that Wise have not returned money held in the account back to him. What happened The detailed background of this complaint is well k... (3 pages)View decision -
Decision Reference DRN-5094358
7 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5094358 The complaint M, a limited company complains that Wise Payments Limited unfairly closed its account without providing a proper explanation. M adds that Wise took too long to release its closing account balance. This led to financial losses and inconvenience. M’s complaint ha... (4 pages)View decision -
Decision Reference DRN-4730093
7 Nov 2024 National House-Building Council Not upheldInsuranceDRN-4730093 The complaint Ms O and Mr U complain that National House-Building Council (“NHBC”) has treated them unfairly in its handling of claims made under their building warranty. What happened Ms O and Mr U held a ten-year self-build warranty with NHBC. Towards the end of 2020, they... (5 pages)View decision -
Decision Reference DRN-5015556
7 Nov 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-5015556 The complaint Mr H complains that a car that was supplied to him under a hire purchase agreement with Specialist Motor Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr H under a hire purchase agreement with Specialist Motor Finance ... (4 pages)View decision -
Decision Reference DRN-4956156
7 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4956156 The complaint Mr S has complained about the way Bank of Scotland plc handled a chargeback with a merchant who he felt had acted fraudulently. What happened In January 2024, Mr S told Bank of Scotland that a recent £429 card payment to a merchant was fraudulent. According to ... (2 pages)View decision
