We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-5231629
15 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5231629 The complaint Mr R complains that Barclays Bank UK PLC, trading as Barclaycard, gave him inaccurate information when they told him interest wouldn’t be charged on his closed account. What happened The details of this complaint are well known to both parties, so I won’t repea... (2 pages)View decision -
Decision Reference DRN-5176927
15 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5176927 The complaint Mr P complains that he was unable to use his debit card from Monzo Bank Ltd to pay for items while on a flight. What happened Mr P explains that he is diabetic and needed to buy food and drink while on a long flight. But that staff of the travel company he’d us... (2 pages)View decision -
Decision Reference DRN-5195410
15 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5195410 The complaint Mr M is unhappy that Barclays Bank UK PLC didn’t consider him to be eligible to receive a current account switch incentive payment, or with the service he received from Barclays surrounding this. What happened Mr M saw that Barclays were offering an incentive p... (3 pages)View decision -
Decision Reference DRN-5211707
15 Jan 2025 Assurant General Insurance Limited Not upheldInsuranceDRN-5211707 The complaint Mr E has complained about the quality of repairs carried out on his mobile phone by his insurer Assurant General Insurance Limited (‘Assurant’). What happened Mr E made a claim on his mobile phone insurance policy after his mobile phone screen was damaged. As... (2 pages)View decision -
Decision Reference DRN-5147775
15 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5147775 The complaint Mr K complains that Lloyds Bank PLC irresponsibly lent to him. What happened Mr K was approved for a Lloyds credit card, in August 2015 with a £1,000 credit limit. I have detailed the credit limit increases below: June 2016 £1,000 to £1,200 August 2017 £1,200 t... (3 pages)View decision -
Decision Reference DRN-5129368
15 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5129368 The complaint Mr H complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr H has an account with Revolut that he opened in January 2023. He has an account elsewhere too with a business who I’ll refer to as “H” through... (2 pages)View decision -
Decision Reference DRN-5045133
15 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5045133 The complaint Mr K complains Monzo Bank Ltd (“Monzo”) didn’t do enough to help get a refund for a purchase made on his debit card. What happened In August 2023, Mr K bought an item from a supplier I’ll call A. The item cost £599 and Mr K paid using his Monzo debit card. Mr ... (3 pages)View decision -
Decision Reference DRN-5262210
15 Jan 2025 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5262210 The complaint Mr H complains that Vanquis Bank Limited (“Vanquis”) held him liable for transactions he didn’t recognise. What happened What Mr H says Mr H has said that he lost his Vanquis credit card sometime in 2023 and subsequently lost his bus pass with his name and addr... (4 pages)View decision -
Decision Reference DRN-5040705
15 Jan 2025 PayrNet Limited UpheldBanking and PaymentsDRN-5040705 The complaint E, a club, complain that PayrNet Limited have declined to refund them in full for transactions they say they didn’t make. E held an ANNA branded account – who provide services on behalf of PayrNet. For ease of reading in this decision I’ll refer to ANNA. What... (3 pages)View decision -
Decision Reference DRN-5112770
15 Jan 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5112770 The complaint Miss O complains Santander UK Plc (“Santander”) closed her accounts without explanation. Miss O also complains Santander demanded she repay her overdraft debt within 14 days’, failed to consider her circumstances, and offer her a suitable repayment plan. Miss O... (4 pages)View decision
