We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 388057 results
-
Decision Reference DRN-6050404
13 Jan 2026 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-6050404 The complaint Mr D on behalf of his company B complains about the service received from Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) when despite its phone app confirming transactions he’d made were successful, he later found out that the transactions hadn’t ... (4 pages)View decision -
Decision Reference DRN-6002796
13 Jan 2026 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-6002796 The complaint Mr K has complained about how Admiral Insurance (Gibraltar) Limited handled a claim under his motor insurance policy for a replacement windscreen. What happened Mr K had a motor insurance policy with Admiral. He made a claim under the windscreen section of the ... (2 pages)View decision -
Decision Reference DRN-6026094
13 Jan 2026 Curve UK Limited Not upheldBanking and PaymentsDRN-6026094 The complaint Mr L complains that Curve UK Limited sought to impose on him a high risk transaction fee even though the transaction was cancelled. What happened On 26 September 2025 Mr L made a purchase of jewellery for £506, and he was charged an additional fee, of £5.08. I ... (2 pages)View decision -
Decision Reference DRN-5859276
13 Jan 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-5859276 The complaint Mr L complains that Nationwide Building Society unfairly blocked his account and left him without access to his money. What happened Mr L said he made a transfer to a cryptocurrency account which was held for review by Nationwide and then cleared. He made anot... (3 pages)View decision -
Decision Reference DRN-6054710
13 Jan 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-6054710 The complaint Mr G complained that Santander UK Plc provided him with an unaffordable overdraft which he later became reliant on. What happened Santander gave Mr G an overdraft limit of £250 in August 2014. The limit was increased three times, reaching £2,000 in July 2018. ... (3 pages)View decision -
Decision Reference DRN-6040184
13 Jan 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6040184 The complaint Limited company R, through its director Mr R, complains Barclays Bank UK PLC disclosed statements to a third party not entitled to them. What happened R complained Barclays disclosed business statements to a third party Mr B, who held 25% of the shares in R, wh... (4 pages)View decision -
Decision Reference DRN-6074116
13 Jan 2026 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-6074116 The complaint Mrs K’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna 1 Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1... (10 pages)View decision -
Decision Reference DRN-5957254
13 Jan 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5957254 The complaint Mr C’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘BPF’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 19... (13 pages)View decision -
Decision Reference DRN-6074245
13 Jan 2026 Barclays Bank UK PLC Not upheldMortgagesDRN-6074245 The complaint This complaint is about a now expired interest-only mortgage with linked mortgage current account (MCA) that Ms S holds with Barclays Bank UK PLC. The mortgage began in 2004; it was due for repayment in February 2024. The MCA overdraft was also due to be repaid... (3 pages)View decision -
Decision Reference DRN-5922264
13 Jan 2026 Starling Bank Limited UpheldBanking and PaymentsDRN-5922264 The complaint Mr S is unhappy that Starling Bank Limited didn’t reimburse him after he was the victim of a scam. What happened Both sides are aware of what happened so I will provide a summary. Mr S found an advert on social media for an instant access account with an onli... (6 pages)View decision