We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5090336
5 May 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5090336 The complaint Ms D has complained that Bank of Scotland plc (trading as Halifax) won’t refund the money she lost in what she says was a scam. What happened In 2016, Ms D was introduced to an investment into a UK-based environmental firm. She was provided with literature. She... (3 pages)View decision -
Decision Reference DRN-5090327
5 May 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5090327 The complaint Ms D has complained that Bank of Scotland plc (trading as Halifax) won’t refund the money she lost in what she says was a scam. What happened In 2016, Ms D was introduced to an investment in a European property firm. She was provided with literature, and invest... (3 pages)View decision -
Decision Reference DRN-5224467
5 May 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5224467 The complaint Mr B complains that Capital One (Europe) plc (“Capital One”) failed to refund a transaction he didn’t recognise. What happened Mr B explained that he logged on to this Capital One account to check it was functioning properly. He then tried to use his Capital On... (3 pages)View decision -
Decision Reference DRN-5203428
5 May 2025 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-5203428 The complaint Miss A complains about the service she’s received from St James’ Place Wealth Management Plc (SJP). She complains about the advice given to her to transfer her deferred defined benefit (DB) occupation pension scheme benefits and the ongoing fees that she’s been... (8 pages)View decision -
Decision Reference DRN-5154504
4 May 2025 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-5154504 The complaint Mrs M is unhappy that a car supplied to her under a hire purchase agreement (personal contract purchase agreement) with CA Auto Finance Ltd (CAAF) was of an unsatisfactory quality. When I refer to what Mrs M has said and what CAAF have said, it should also be ... (5 pages)View decision -
Decision Reference DRN-4951365
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4951365 The complaint Ms C is unhappy Revolut Ltd didn’t refund a payment she sent as part of a scam. What happened In February 2024 Ms C received a call from someone pretending to be from His Majesty's Revenue and Customs (HMRC) on a mobile number she didn’t recognise. The sca... (4 pages)View decision -
Decision Reference DRN-5128022
2 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5128022 The complaint Mr G complains that Revolut Ltd hasn’t reimbursed payments made in relation to a scam. What happened Mr G has referred his complaint to our service via a professional representative, but for clarity I’ll reference Mr G in relation to points made by him and on h... (3 pages)View decision -
Decision Reference DRN-5482265
2 May 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5482265 Complaint Mr N has complained about a credit card Vanquis Bank Limited (“Vanquis”) provided to him. He says the credit card and limit increases should not have been provided to him as they were unaffordable. Background In September 2018, Vanquis provided Mr N with a credit ... (3 pages)View decision -
Decision Reference DRN-5529431
2 May 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5529431 The complaint Mr A complains Nationwide Building Society didn’t make reasonable adjustments for him and gave him false and misleading information which caused him considerable distress and inconvenience. He complains that he’s had no option other than to close his account ca... (3 pages)View decision -
Decision Reference DRN-5511383
2 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5511383 The complaint Mr H complains Barclays Bank UK PLC (“Barclays”) closed his account and applied an adverse fraud marker against him. Mr H says Barclays’ actions have caused him reputational damage, and significant distress and inconvenience. To put things right, Mr H wants Bar... (4 pages)View decision
