We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5241939
11 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241939 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2023, Miss M received a call from someone who said they worked for another bank she held an account with. The caller said they had id... (3 pages)View decision -
Decision Reference DRN-5046432
11 Jul 2025 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-5046432 The complaint Mr D has complained about the service he received from Interactive Brokers (U.K.) Limited (‘IB’). He says he couldn’t log in to his account as usual and had to trade via IB’s mobile app, he couldn’t buy the options he wanted, and the orders completed at the wor... (4 pages)View decision -
Decision Reference DRN-5686330
11 Jul 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5686330 The complaint G complains that Barclays Bank UK PLC won’t refund the money it lost when it was the victim of a scam. What happened The details of this complaint are well-known to both parties, so I have just summarised some of the key events below. G is a limited company w... (5 pages)View decision -
Decision Reference DRN-5686320
11 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5686320 The complaint Mr P complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of a scam. What happened The details of this complaint are well-known to both parties, so I have just summarised some of the key events below. In 2018, Mr P was loo... (7 pages)View decision -
Decision Reference DRN-4971104
11 Jul 2025 eToro (UK) Ltd Not upheldInvestmentsDRN-4971104 The complaint Mr K has complained about the amount of funds invested when trading with eToro (UK) Ltd (‘eToro’), errors occurred, and he says he has been scammed. To put the matter right Mr K would like his funds returned and compensation for damages. What happened Mr K had ... (3 pages)View decision -
Decision Reference DRN-5438006
11 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5438006 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel job scam. At a time when he was actively looking for work, he was appr... (6 pages)View decision -
Decision Reference DRN-5502502
11 Jul 2025 FirstRand Bank Limited Not upheldConsumer CreditDRN-5502502 Complaint Mr M complains that FirstRand Bank Limited (trading as “MotoNovo Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the finance was unaffordable which resulted in the lending relationship between him and MotoNovo being unfair to him.... (5 pages)View decision -
Decision Reference DRN-5621868
10 Jul 2025 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-5621868 The complaint Mrs E is unhappy that a vehicle supplied to her under a hire purchase agreement with CA Auto Finance UK Ltd (CAAF) was of an unsatisfactory quality and misdescribed. When I refer to what Mrs E has said and what CAAF have said, it should also be taken to includ... (4 pages)View decision -
Decision Reference DRN-5096202
10 Jul 2025 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5096202 The complaint Mr R is unhappy that a car supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (Audi) was of an unsatisfactory quality. When I refer to what Mr R has said and what Audi have said, i... (4 pages)View decision -
Decision Reference DRN-5657851
10 Jul 2025 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-5657851 The complaint Dr W complains that Hargreaves Lansdown Asset Management Limited (‘HL’) is not correctly reporting interest that she earns on her Active Savings account that she holds with them. Dr W would also like HL to provide sufficient information on the tax certificates ... (3 pages)View decision
