We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-5199436
10 Dec 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5199436 The complaint Mr J complains that Accredited Insurance (Europe) Ltd has treated him unfairly when settling a claim made on his commercial vehicle insurance. What happened Mr J made a claim on his policy following an accident in October 2023. When the claim was settled, Accre... (6 pages)View decision -
Decision Reference DRN-5001874
10 Dec 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5001874 The complaint Miss P complains that the car she acquired from Startline Motor Finance Limited was faulty at the point of sale. To put things right, Miss P would like to end the agreement for the finance of the car, and she’d like Startline to refund the financial losses she’... (4 pages)View decision -
Decision Reference DRN-4882137
10 Dec 2024 TMS Capital Limited UpheldInvestmentsDRN-4882137 The complaint Mr A complains that TMS Capital Limited (TMS) didn’t apply stop-loss orders to limit his losses while trading derivatives on his behalf. He says that caused him a financial loss and he wants to be reimbursed. What happened On 25 April 2014 Mr A signed an invest... (8 pages)View decision -
Decision Reference DRN-5156376
10 Dec 2024 Bank of Ireland (UK) Plc Not upheldConsumer CreditDRN-5156376 The complaint Mr M says Bank of Ireland (UK) Plc (BOI) irresponsibly lent to him. What happened BOI agreed a loan for Mr M on 14 May 2023. The loan was for £20,000 to be repaid in monthly instalments of £648.22 over 42 months, and the total amount owed was £27,252.24. Mr M ... (3 pages)View decision -
Decision Reference DRN-5194571
10 Dec 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5194571 The complaint Mrs W’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1974... (6 pages)View decision -
Decision Reference DRN-5199981
10 Dec 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-5199981 The complaint Mr and Mrs S have complained that Inter Partner Assistance SA (IPA) declined a claim they made on a travel insurance policy. As Mr S is leading on the complaint, I will mostly just be referring to him in this decision. What happened Mr S took out the policy i... (2 pages)View decision -
Decision Reference DRN-4430819
10 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4430819 The complaint Mr I is unhappy Revolut won’t refund the money he lost to a fake job scam. What happened Mr I was contacted over a popular instant messaging application by someone claiming to represent a recruitment firm. This person claimed to have jobs available with part-ti... (5 pages)View decision -
Decision Reference DRN-5029014
10 Dec 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5029014 The complaint D, a charity, complains about the way Lloyds Bank Plc closed their accounts. They say the closure disrupted the work of the charity and led to them missing out on donations. The charity is represented by a trustee, Mr S. What happened D held a Lloyds account.... (2 pages)View decision -
Decision Reference DRN-5155756
10 Dec 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-5155756 The complaint Mr and Mrs Z complain that when they applied to port their existing Buy To Let mortgage with Barclays Bank UK PLC, it charged them for a valuation on the property they wanted to buy, then turned down the borrowing on grounds of affordability. What happened Whil... (3 pages)View decision -
Decision Reference DRN-5050563
10 Dec 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5050563 The complaint Mr and Mrs I complain that Bank of Scotland plc trading as Birmingham Midshires failed to tell them their monthly direct debit was insufficient to pay the interest due on their mortgage each month. As a result, the mortgage account has been underfunded and the ... (3 pages)View decision
