We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5776368
15 Oct 2025 George Square Financial Management Ltd Not upheldInvestmentsDRN-5776368 The complaint The estate of Mr R has complained about the advice the late Mr R was given by George Square Financial Management Ltd (‘George Square’). The estate says the advice was inappropriate for Mr R’s needs, other options weren’t adequately discussed and resulted in a d... (9 pages)View decision -
Decision Reference DRN-5884611
15 Oct 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5884611 The complaint Mr J’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (‘the Lender’), acted unfairly and unreasonably by deciding against paying a claim made under Section 75 of the Consumer Credit Act 1974 (‘CCA’) and... (3 pages)View decision -
Decision Reference DRN-5678390
15 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5678390 The complaint Mr N is unhappy with how Barclays Bank UK PLC trading as Barclaycard (‘Barclays’) administered his credit card. What happened Mr N says he did a balance transfer to his credit card towards the end of 2024. He said this was on an offer to remain at 0% interest ... (3 pages)View decision -
Decision Reference DRN-5518088
15 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5518088 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. Mr B is being supported in making this complaint by a legal representative, but for ease, I’ll only refer to Mr B below. What happened The detailed background to this complaint is w... (3 pages)View decision -
Decision Reference DRN-5648166
15 Oct 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5648166 The complaint A limited company, which I’ll refer to as ‘T’, complains that Lloyds Bank PLC didn’t notify it that its Bounce Back Loan (“BBL”) was in arrears until it was too late to avoid the loan being defaulted. T’s complaint is brought to this service by its director, wh... (4 pages)View decision -
Decision Reference DRN-5868847
15 Oct 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5868847 The complaint Mr B complains about the quality of a vehicle he acquired through a hire purchase agreement financed by Startline Motor Finance Limited (SMF). What happened In July 2024 Mr B acquired a used car through a hire purchase agreement. The car was around seven years... (4 pages)View decision -
Decision Reference DRN-5882915
15 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5882915 The complaint Mr W complains that he signed up for the 1p savings challenge with Monzo Bank Ltd but the transfers have failed to be made automatically. What happened Mr W signed up for the 1p savings challenge where transfers to a savings account are made daily increasing by... (2 pages)View decision -
Decision Reference DRN-5679353
15 Oct 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5679353 The complaint Mr G complains Aviva Insurance Limited (Aviva) didn’t provide the option to opt out of automatic policy renewal when he took out a motor insurance policy, and about the steps that were required to remove this after he had bought it. What happened When checking... (2 pages)View decision -
Decision Reference DRN-5679775
15 Oct 2025 U K Insurance Limited Not upheldInsuranceDRN-5679775 The complaint Miss O complains U K Insurance Limited trading as Churchill (UKI) unfairly assessed her claim on her motor insurance policy as a fault and incorrectly told her she would lose her protected no claims discount (PNCD). She further complains she wasn’t given suppor... (3 pages)View decision -
Decision Reference DRN-5777863
15 Oct 2025 George Square Financial Management Ltd Not upheldInvestmentsDRN-5777863 The complaint The estate of Mrs R has complained about the advice the late Mrs R was given by George Square Financial Management Ltd (‘George Square’). The estate says the advice was inappropriate for Mrs R’s needs, other options weren’t adequately discussed and resulted in ... (9 pages)View decision