We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5627427
17 Jun 2025 Plata Finance Limited UpheldConsumer CreditDRN-5627427 The complaint Mr E complains that Plata Finance Limited was irresponsible to agree a loan for him. What happened Plata agreed a loan of £8,000 for Mr E in April 2023. The total amount owed was £12,531.85 to be repaid over four years with monthly repayments of £261.08. I und... (4 pages)View decision -
Decision Reference DRN-5607612
17 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5607612 The complaint Mr C complains that HSBC UK Bank Plc reduced his credit limit. What happened Mr C holds a credit card account with HSBC. On 9 January 2025 HSBC wrote to Mr C and advised him that his credit limit was being reduced from £5000 to £3,800 on 16 January 2025. Mr C c... (2 pages)View decision -
Decision Reference DRN-5407309
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5407309 The complaint Miss G is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Miss G... (3 pages)View decision -
Decision Reference DRN-5553376
17 Jun 2025 Liverpool Victoria Financial Services Limited Not upheldInsuranceDRN-5553376 The complaint Mrs J complains that Liverpool Victoria Financial Services Limited (LV) refused to pay a claim she made on her life insurance policy. What happened In brief summary, in June 2020, Mr and Mrs J took out life cover with LV, through a broker. In June 2021, Mr J w... (4 pages)View decision -
Decision Reference DRN-5616922
17 Jun 2025 LeasePlan UK Limited UpheldConsumer CreditDRN-5616922 The complaint Mr D is unhappy with how LeasePlan UK Limited handled his account when his hire agreement ended. What happened Around November 2021 Mr D entered into a hire agreement with LeasePlan to acquire a new car. The agreement was for 36 months, with Mr D due to make m... (4 pages)View decision -
Decision Reference DRN-5615986
17 Jun 2025 Digital Moneybox Limited Not upheldBanking and PaymentsDRN-5615986 The complaint Mr S complains about the way that Digital Moneybox Limited trading as Moneybox dealt with his account. What happened In early December 2024, Mr S applied for a variable cash Individual Savings Account (ISA) with Moneybox which offered a variable interest rate o... (3 pages)View decision -
Decision Reference DRN-5064466
17 Jun 2025 eToro (UK) Ltd UpheldInvestmentsDRN-5064466 The complaint Mr H complains that eToro (UK) Ltd (‘eToro’) didn’t provide him with information relating to a shareholders meeting, including his ability to vote, regarding a shareholding he held on eToro’s platform. What happened Mr H held open positions in AMC Entertainmen... (3 pages)View decision -
Decision Reference DRN-5629276
17 Jun 2025 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-5629276 The complaint Ms J complains about unsuitable advice she says she received from Mr X to move her pension to a self-invested personal pension (SIPP) and then invest via a platform called Cornhill. Ms J says Mr X was representing Future Wealth Management Ltd (FWM) – an appoint... (27 pages)View decision -
Decision Reference DRN-5118471
17 Jun 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5118471 The complaint Mr C complains that Bank of Scotland plc trading as Halifax won’t refund the full amount of money he lost to a scam. What happened Mr C complains that from December 2018 he sent four payments to what he thought was legitimate investments. Payment 1 06 December ... (2 pages)View decision -
Decision Reference DRN-5628642
17 Jun 2025 Motors Insurance Company Limited UpheldInsuranceDRN-5628642 The complaint Mr R complains Motors Insurance Company Limited (“Motors Insurance”) unfairly increased the price of his motor warranty policy after it had sent the renewal offer to him. He’s also said it failed to give him the correct referral rights to our service after he c... (3 pages)View decision
