We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5007373
3 Oct 2024 Legal & General (Portfolio Management Services) Ltd Not upheldPensions and AnnuitiesDRN-5007373 The complaint Mr R complains that Legal and General (Portfolio Management Services) Ltd (L&G) failed to notify him about an important change to his pension, leading to a significant financial loss. And that it incorrectly interpreted his rights under that pension. He fee... (6 pages)View decision -
Decision Reference DRN-5056266
3 Oct 2024 AWP P&C S.A. UpheldInsuranceDRN-5056266 The complaint Mr M and Mrs M have complained about how AWP P&C S.A. (AWP) dealt with a claim under their home emergency policy. As Mr M mainly seemed to deal with the claim and complaint, for ease, I will normally only refer to him. What happened Mr M contacted AWP to ... (3 pages)View decision -
Decision Reference DRN-4875495
3 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4875495 The complaint Mr L has complained about the delays incurred by The Prudential Assurance Company Limited when transferring his pension funds from it to Curtis Banks. Mr L has said that the delays had a negative impact on the transfer value of his pension funds. What happened ... (4 pages)View decision -
Decision Reference DRN-5045787
3 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5045787 The complaint Mr P has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (8 pages)View decision -
Decision Reference DRN-5056639
3 Oct 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5056639 The complaint Mrs H complains that Aviva Life & Pensions UK Limited (Aviva) caused avoidable delays to her pension transfer when it failed to respond to her information request in a timely manner. She says this delayed her ability to transfer her pension from another pro... (7 pages)View decision -
Decision Reference DRN-5057476
3 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5057476 The complaint Mrs G complains that NewDay Ltd trading as Marbles lent irresponsibly when it approved her credit card application and went on to increase the credit limit on two occasions. What happened The background to this complaint and my initial conclusions were set out... (3 pages)View decision -
Decision Reference DRN-4891423
3 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4891423 The complaint Mr G complains that Santander UK Plc made mistakes when setting up a fixed rate bond that meant interest wasn’t paid to him each month. What happened Earlier this year, Mr G set up a fixed rate bond with Santander over the phone. Mr G’s explained he wanted the... (2 pages)View decision -
Decision Reference DRN-4891033
3 Oct 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4891033 The complaint Mr K complains about Fortegra Europe Insurance Company Ltd (Fortegra) declining a claim under his furniture care policy for damage to two sofas and an armchair. Fortegra use agents to administer the policy and to assess claims. References to Fortegra include t... (6 pages)View decision -
Decision Reference DRN-5027901
3 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5027901 The complaint Mr M complains esure Insurance Limited (esure) unfairly settled his claim after his car was classed as a total loss and gave a poor level of service. esure are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the... (3 pages)View decision -
Decision Reference DRN-4999097
3 Oct 2024 First Central Underwriting Limited UpheldInsuranceDRN-4999097 The complaint Mr M is unhappy First Central Underwriting Limited (First Central) avoided his motor insurance policy and refused to pay his claim. Mr M is being represented in this complaint and submissions have been made on his behalf. However for ease, I’ve referred to Mr M... (3 pages)View decision
