We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-5009841
2 Oct 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5009841 The complaint Mr O’s complaint is, in essence, that Mitsubishi HC Capital UK PLC (“Mitsubishi”) acted unfairly and unreasonably by enforcing a credit agreement arranged by an unauthorised credit broker. What happened In or around July 2014, Mr O, together with his wife, purc... (3 pages)View decision -
Decision Reference DRN-4979969
2 Oct 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4979969 The complaint Ms E has complained about the way AA Underwriting Insurance Company Limited (AAUICL) dealt with a claim she made under her car insurance policy. What happened Ms E made a claim following an incident to her insurer AAUICL. Ms E was in a hire car for up to 21 da... (2 pages)View decision -
Decision Reference DRN-5025596
2 Oct 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5025596 The complaint Mr T complains that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance lent irresponsibly when it approved his loan application. What happened In July 2021, Mr T applied for a loan of £1,500 with Novuna. In his application, Mr T said he was employ... (3 pages)View decision -
Decision Reference DRN-5039966
2 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5039966 The complaint Mr H complains about information given to him by a staff member of Santander UK Plc. As a result, Mr H says this mismanaged his expectations, lost him money, and caused inconvenience. What happened In June 2024, Mr H was in the process of switching accounts to ... (2 pages)View decision -
Decision Reference DRN-4804484
2 Oct 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-4804484 The complaint Mrs E, as executor, complains on behalf of the estate of Mr M1 about Financial Administration Services Limited (referred to as ‘Fidelity’) in relation to its administration of Mr M1’s assets. She is being represented by Mr O, her IFA, who says that Fidelity ca... (6 pages)View decision -
Decision Reference DRN-4944423
2 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4944423 The complaint Mr F, who is represented by a third party, complains that Bank of Scotland plc trading as Halifax (‘Halifax’), irresponsibly gave him two credit card account facilities that he couldn’t afford. What happened In November 2007, Mr F applied for and was given a c... (3 pages)View decision -
Decision Reference DRN-4733006
2 Oct 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4733006 The complaint Mr C has complained about the way AXA Insurance UK Plc decided to settle a claim he made under his home insurance policy. All reference to the insurer AXA in my decision includes its agents. What happened Mr C reported damage to his home caused by a leak to his... (3 pages)View decision -
Decision Reference DRN-4762417
2 Oct 2024 UNION BANK OF INDIA (UK) LIMITED Not upheldBanking and PaymentsDRN-4762417 The complaint Mr and Mrs W complain that the Union Bank of India (UK) Limited renewed their fixed term savings bond at a lower rate than that which was in the original email. What happened Mr and Mrs W say Union Bank of India (“UBI”) emailed them on 8 November 2023 to say t... (2 pages)View decision -
Decision Reference DRN-4917628
2 Oct 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4917628 The complaint Mr and Mrs Cs complaint is, in essence, that Shawbrook Bank Limited (“Shawbrook”) acted unfairly and unreasonably by enforcing a credit agreement arranged by an unauthorised credit broker. What happened In or around September 2019, Mr and Mrs C purchased a time... (3 pages)View decision -
Decision Reference DRN-4957033
2 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4957033 The complaint Mr M has complained about the way Domestic & General Insurance Plc (‘D&G’) dealt with a claim he made on his household appliance insurance policy. What happened On 4 February 2024 Mr M took out a policy with D&G to cover his dishwasher. On 6 March ... (3 pages)View decision
