We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
-
Decision Reference DRN-5628137
17 Jun 2025 Invesco Fund Managers Limited UpheldInvestmentsDRN-5628137 The complaint Mr L complains that Invesco Fund Managers Limited (“Invesco”) unfairly delayed the transfer of his stocks and shares ISA to another provider, who I’ll refer to as “C”. Mr L also referred a complaint about C’s involvement in his ISA transfer to our service. My ... (5 pages)View decision -
Decision Reference DRN-5502493
17 Jun 2025 Domestic & General Insurance Plc Not upheldInsuranceDRN-5502493 The complaint Mr D complains that Domestic & General Insurance Plc (“D&G”) has unfairly handled a claim under his boiler insurance policy. Any reference to Mr D or D&G includes their respective agents or representatives. What happened The history of this complain... (3 pages)View decision -
Decision Reference DRN-5330420
17 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330420 The complaint Mr P complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr P fell victim to an investment scam and made the following payments from his Revolut account: Date Amount Payment type 09/06/2023 £3,000 Card payment to crypto 09/06... (2 pages)View decision -
Decision Reference DRN-5558724
17 Jun 2025 Salary Finance Loans Limited Not upheldConsumer CreditDRN-5558724 The complaint Mr B complains about the actions of Salary Finance Loans Limited (“SFLL”) in relation to a loan account he has with it. What happened Mr B took out loan out through his previous employer in April 2022 for £3,971.60. The contractual loan repayments were £140.27... (2 pages)View decision -
Decision Reference DRN-5447722
17 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5447722 The complaint Mrs G complains that Santander UK Plc (‘Santander’) closed her account. What happened Mrs G had a current account with Santander. In September 2024, Santander wrote to Mrs G to explain her account was due to be closed. Shortly before it decided to close Mrs G’s... (2 pages)View decision -
Decision Reference DRN-5626348
17 Jun 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5626348 The complaint Mrs H complains that Santander UK Plc lent to her irresponsibly. What happened Mrs H has been a customer of Santander since 2005. She says that in 2011, she applied for an overdraft and has “been living in it since”. She was given a limit of £1,000 which has no... (3 pages)View decision -
Decision Reference DRN-5464111
17 Jun 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5464111 The complaint Mr F complaints that Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says the loan wasn’t affordable fo... (4 pages)View decision -
Decision Reference DRN-5597781
17 Jun 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5597781 The complaint Miss O complains that HSBC UK Bank Plc unfairly defaulted her overdraft account. What happened Miss O had a current account with HSBC, which had a £250 overdraft facility. Miss O says that the account was always up to date, until she had a change in personal c... (4 pages)View decision -
Decision Reference DRN-5399740
17 Jun 2025 Unum Ltd Not upheldInsuranceDRN-5399740 The complaint Mr C is unhappy that Unum Ltd has made deductions from the benefit he receives following a successful claim on a group income protection policy. What happened Mr C is the beneficiary of his employer’s group income protection policy. His claim has been in paymen... (3 pages)View decision -
Decision Reference DRN-5349159
17 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5349159 The complaint Ms T complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY trading as Ulster Bank won’t refund the money she lost when she fell victim to a scam. What happened In October 2024 Ms T received a text, seemingly from a well-known courier company, asking h... (3 pages)View decision
