We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-4874318
8 Oct 2024 AWP P&C S.A. UpheldInsuranceDRN-4874318 The complaint Mrs S is unhappy that AWP P&C S.A. declined to pay a claim she made on a private medical and dental insurance policy. What happened Mrs S made a claim on her employer’s private medical and dental scheme for dental treatment she had whilst abroad. The claim ... (2 pages)View decision -
Decision Reference DRN-4978194
8 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4978194 The complaint Mr F is unhappy that Barclays Bank UK PLC returned a cheque unpaid which led to him missing out on his Individual Savings Account (ISA) allowance. He’s also unhappy with the subsequent customer service he received. For simplicity, I’ve referred to all evidence ... (3 pages)View decision -
Decision Reference DRN-5066988
8 Oct 2024 Saga Services Limited Not upheldInsuranceDRN-5066988 The complaint Mr and Mrs P have complained about the way Saga Services Limited administered their home insurance policy. What happened Mr and Mrs P took out a home insurance policy through Saga, an independent intermediary, in 2022. It included buildings cover, provided b... (3 pages)View decision -
Decision Reference DRN-5005214
8 Oct 2024 Tandem Bank Limited Not upheldBanking and PaymentsDRN-5005214 The complaint Mr K complains Tandem Bank Limited (Tandem) failed to honour the 14-day cooling off period on a newly opened fixed term deposit account. What happened Mr K says he opened a fixed term deposit with Tandem in early June 2024. Mr K says due to personal circumstanc... (3 pages)View decision -
Decision Reference DRN-4993387
8 Oct 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4993387 The complaint Mrs S complains about the time taken by Tesco Underwriting Limited (Tesco) to inspect her damaged car and provide a courtesy car after she made a claim on her motor insurance policy. There are several parties and representatives of Tesco involved throughout th... (3 pages)View decision -
Decision Reference DRN-5067389
8 Oct 2024 Santander UK Plc UpheldConsumer CreditDRN-5067389 The complaint Mr S complains that Santander UK Plc has unfairly recorded adverse information on his credit file in relation to loan payments that were missed when a direct debit failed to be collected. What happened I issued a provisional decision on this complaint last mont... (4 pages)View decision -
Decision Reference DRN-4985396
8 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4985396 The complaint Mr A complains about information recorded by Monzo Bank Ltd (“Monzo”) on his credit report. What happened In August 2018 Mr A transferred money from another account into his Monzo account. The money didn’t appear in the account as expected, and at the time Mr... (3 pages)View decision -
Decision Reference DRN-4603109
8 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4603109 The complaint Mr H complains about a used car he acquired through a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). The car suffered a significant mechanical failure just over five months after he acquired it which means it requires expensive repairs. W... (2 pages)View decision -
Decision Reference DRN-4909580
8 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4909580 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened Mr P found an advertisement for cryptocurrency investment on a social media platform through a company I’ll refer to as F. The advertisemen... (5 pages)View decision -
Decision Reference DRN-5024051
8 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5024051 The complaint Mr M complains that Barclays Bank UK Plc didn’t do enough to prevent him losing money to scams. Mr M has used a representative to bring his complaint. But for ease of reading, I’ll mostly just refer to Mr M himself. What happened The detailed background to th... (2 pages)View decision
