We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-5011026
8 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5011026 The complaint Mr D complains that Barclays Bank UK Plc (“Barclays”) didn’t do enough to protect him when his account was used by an individual known to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead... (5 pages)View decision -
Decision Reference DRN-4880962
8 Oct 2024 Mi Vehicle Finance Limited Not upheldConsumer CreditDRN-4880962 The complaint Mr Y complains that MI Vehicle Finance Limited (MIVF) were unreasonable to seek to terminate his finance agreement, take back the car it financed, and recover the balance owed. What happened June 2022 Mr Y took receipt of a new car. He financed the deal through... (2 pages)View decision -
Decision Reference DRN-4972267
8 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4972267 The complaint Ms H complains that National Westminster Bank Plc (‘NatWest’) won’t refund her after falling victim to a romance scam. What happened In January 2021, Ms H fell victim to a romance scam. She was communicating with someone who persuaded her to send him money via... (4 pages)View decision -
Decision Reference DRN-4823422
8 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4823422 The complaint Mr L complains Barclays closed his current account with immediate effect and for no reason. He says Barclays discriminated against him, causing him distrust and to miss the opportunity to open a credit card to collect rewards on. What happened This final decis... (3 pages)View decision -
Decision Reference DRN-4998383
8 Oct 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4998383 Complaint Mr A has complained about the quality of a car that Startline Motor Finance Limited (“SMF”) supplied to him through a hire-purchase agreement. Background In June 2022, SMF provided Mr A with finance for a used car. The car was six and a half years old and it is my... (4 pages)View decision -
Decision Reference DRN-5063478
8 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5063478 Complaint Mr E has complained about the quality of a car that Moneybarn No.1 Limited (“Moneybarn”) supplied to him through a conditional sale agreement. Background In December 2023, Moneybarn provided Mr E with finance for a used car. The car was seven and a half years old ... (5 pages)View decision -
Decision Reference DRN-5036087
8 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5036087 Complaint Mr M has complained about a credit card that Vanquis Bank Limited (trading as “Vanquis”) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In March 2024, Vanquis provided Mr M with... (3 pages)View decision -
Decision Reference DRN-4985704
8 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4985704 Complaint Mr W has complained about the quality of a car that BMW Financial Services (GB) Limited (trading as “BMW FS” Financial Services) supplied to him through a hire-purchase agreement. Background In December 2022, BMW FS provided Mr W with finance for a used car. The c... (5 pages)View decision -
Decision Reference DRN-5036218
8 Oct 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5036218 Complaint Mrs O complains that MotoNovo Finance Limited (“MotoNovo”) unfairly entered into a hire- purchase agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In October 2020, MotoNovo provided Mrs O with... (3 pages)View decision -
Decision Reference DRN-4825300
7 Oct 2024 Amtrust Europe Limited UpheldInsuranceDRN-4825300 The complaint Mr B and Miss T complain that Amtrust Europe Limited (“Amtrust”) failed to undertake the work to rectify a defect under their building guarantee. What happened Mr B and Miss T held a building warranty, underwritten by Amtrust, for their new build home. Within t... (3 pages)View decision
