We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-5020536
7 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5020536 The complaint Miss B complains that Nationwide Building Society (‘NBS’) should pay her more compensation, after it admitted poor service in relation to stopping her debit card and when it dealt with her complaint about what happened. What happened Miss B’s debit card was un... (4 pages)View decision -
Decision Reference DRN-5048799
7 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5048799 The complaint Mr G complains that The Royal London Mutual Insurance Society Limited unduly delayed responding to requests for information about his personal pension. The delays led to a reduced transfer value and he’s suffered financial loss as a result. What happened Mr G ... (9 pages)View decision -
Decision Reference DRN-5037480
7 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5037480 The complaint Mr and Mrs H complain Nationwide Building Society gave them incorrect information about an international payment to their account and this has resulted in inconvenience and loss to them. What happened The details of this complaint are well known to both parties... (2 pages)View decision -
Decision Reference DRN-4796262
7 Oct 2024 James Hallam Limited Not upheldInsuranceDRN-4796262 The complaint A limited company, which I will refer to as S, has complained that James Hallam Limited mis- sold it a business insurance (“Combined Liability & Office Insurance”) policy. Mr S, as a director of S, has brought the complaint on its behalf. Mr S is also repr... (18 pages)View decision -
Decision Reference DRN-5034731
7 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5034731 The complaint Mr R complains that Admiral Insurance (Gibraltar) Limited mishandled his claim on his motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a hatchback car, first registered in August 2017. For the year from... (3 pages)View decision -
Decision Reference DRN-4782448
7 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4782448 The complaint Mr P complains that Lloyds Bank PLC closed his account. He says that the closure of the account caused him to spend time and inconvenience in fixing the issue and managing without a bank account. He would like compensation for this. What happened Mr P had a cur... (3 pages)View decision -
Decision Reference DRN-4613337
7 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4613337 The complaint Mr S complains about the amount of interest Moneybarn No.1 Limited (“Moneybarn”) has charged on his finance agreement. What happened In October 2019, Mr S entered into a conditional sale agreement with Moneybarn to purchase a car. Mr S complained to Moneybarn... (2 pages)View decision -
Decision Reference DRN-4947390
7 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4947390 The complaint Miss A has complained that Barclays Bank UK PLC won’t refund transactions she says she didn’t make or otherwise authorise. What happened In early December 2023, a new device was registered to Miss A’s online banking using her card and PIN in a card reader. A sm... (3 pages)View decision -
Decision Reference DRN-5015186
7 Oct 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5015186 The complaint Mr C complains about the price charged by Advantage Insurance Company Limited (“Advantage”) to renew his motor insurance policy. What happened Mr C says his policy automatically renewed at a price which was significantly higher than what he’d paid the previous... (3 pages)View decision -
Decision Reference DRN-4659398
7 Oct 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4659398 The complaint Mr L complains about the way Acromas Insurance Company Limited handled a claim he made on his parts and garage cover (PGC). What happened In July 2023 Mr L tried to make a claim on his PGC cover following him seeing a warning light on his car. The claim was dec... (3 pages)View decision
