We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362712 results
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Decision Reference DRN-5040838
1 Oct 2024 Clydesdale Bank Plc UpheldMortgagesDRN-5040838 The complaint Miss E has complained that Clydesdale Bank Plc trading as Yorkshire Bank incorrectly completed her application form for a Support for Mortgage Interest Loan. Miss E has claimed that she’s suffered a financial loss as a result. What happened In August 2023 Miss... (5 pages)View decision -
Decision Reference DRN-4956911
1 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4956911 The complaint Mr J complains Santander UK plc (Santander) made errors when he attempted to open a savings bond account. What happened Mr J says he applied for a savings bond with Santander in late November 2023, but the solicitor’s cheque he deposited for £100,000 was reject... (4 pages)View decision -
Decision Reference DRN-5036461
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036461 The complaint Mr W2, as a beneficiary of funds from his late father’s (Mr W) Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his ... (12 pages)View decision -
Decision Reference DRN-5036474
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036474 The complaint Miss W, as a beneficiary of funds from her late father’s Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his RA, wh... (12 pages)View decision -
Decision Reference DRN-5041911
1 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5041911 The complaint Miss T complains about how esure Insurance Limited dealt with a claim against her motor insurance policy. Miss T’s father, Mr T, is assisting her in bringing her complaint. Reference to esure includes its agents. What happened In summary, Miss T has a motor in... (4 pages)View decision -
Decision Reference DRN-4759777
1 Oct 2024 Aviva Equity Release UK Limited Not upheldMortgagesDRN-4759777 The complaint This complaint is brought by Mr M as representative of the estate of the late Mrs M. This is a small estate and so there is no requirement for a Grant of Probate. On 24 September 2024 I issued a decision in which I explained that the only issue I have jurisdic... (2 pages)View decision -
Decision Reference DRN-4883872
1 Oct 2024 Zurich Insurance Company Ltd Not upheldInsuranceDRN-4883872 The complaint Mr C complains that Zurich Insurance Company Ltd voided his policy and refused his claim. What happened Mr C took out a motor policy with Zurich through a broker in September 2021. In May 2022 Mr C parked his car, and when he returned to it, he found it had r... (3 pages)View decision -
Decision Reference DRN-5047698
1 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5047698 The complaint Mr B has complained that Barclays Bank UK PLC failed to safeguard him when he started to gamble compulsively during March 2020. Background Mr B is a vulnerable consumer and has a number of mental health issues, including a diagnosis of Bi-Polar. In March 2020,... (4 pages)View decision -
Decision Reference DRN-4722108
1 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4722108 The complaint Mr B complains about Aviva Insurance Limited (“AIL”) and their decision to proportionately settle the claim he made on his home insurance policy following an escape of water at his property. What happened The claim and complaint circumstances are well known to ... (4 pages)View decision -
Decision Reference DRN-5038876
1 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5038876 The complaint Mr M is unhappy U K Insurance Limited (UKI) declined his claim, under his motor insurance policy, for rodent damage to his vehicle and have logged it as a fraudulent claim. What happened In December 2023 Mr M discovered mechanical issues with his car. He said ... (6 pages)View decision
