We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-5047137
1 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5047137 The complaint Ms D complains that Wise Payments Limited, trading as Wise, closed her Wise account immediately and with no explanation. Ms D would like compensation and an explanation for the closure of her account. What happened I sent Ms D and Wise a provisional decision in... (3 pages)View decision -
Decision Reference DRN-4713625
1 Oct 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-4713625 The complaint Mrs C is unhappy that a car supplied to her under a hire purchase agreement with RCI Financial Services Limited (RCI) was of an unsatisfactory quality. When I refer to what Mrs C has said and what RCI have said, it should also be taken to include things said on... (3 pages)View decision -
Decision Reference DRN-5047153
1 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5047153 The complaint A company, which I’ll refer to as C, complains that Wise Payments Limited, trading as Wise, closed their Wise account immediately and with no explanation. C would like compensation and an explanation for the closure of their accounts. Ms D, who is a director of... (3 pages)View decision -
Decision Reference DRN-4939639
1 Oct 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4939639 The complaint Mr C complains that Tesco Personal Finance PLC trading as Tesco Bank provided poor customer service to him. What happened Mr C says that he received a text notification from Tesco on 15 May 2024 informing him that there had been a data breach, and he would get ... (3 pages)View decision -
Decision Reference DRN-5047589
1 Oct 2024 Black Horse Limited UpheldConsumer CreditDRN-5047589 The complaint Mr P complains about a caravan he acquired with credit provided by Black Horse Limited. What happened In June 2021 Mr P entered into a regulated hire purchase agreement with Black Horse, in relation to a caravan. After the sale, the caravan was moved to his ch... (3 pages)View decision -
Decision Reference DRN-4887872
1 Oct 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4887872 The complaint Mrs and Mr P complain that Acromas Insurance Company Limited declined a claim made on their breakdown and repair policy. Acromas has been represented on the claim by its agents. For simplicity, at points, I’ve referred to the actions of Acromas’ agents as being... (4 pages)View decision -
Decision Reference DRN-4735707
1 Oct 2024 Rightcard Payment Services Limited Not upheldBanking and PaymentsDRN-4735707 The complaint Ms G has complained that Rightcard Payment Services Limited (trading as “LemFi”) didn’t protect her from falling victim to an impersonation scam, and it hasn’t refunded the money she lost. What happened The background of this complaint is already known to both... (3 pages)View decision -
Decision Reference DRN-4605609
1 Oct 2024 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-4605609 The complaint Miss B is complaining about the way Chaucer Insurance Company Designated Activity Company (Chaucer) handled a claim she made on the commercial property insurance policy that cover the building her flat was within. What happened The facts of this complaint are w... (4 pages)View decision -
Decision Reference DRN-5053448
1 Oct 2024 Wakam Not upheldInsuranceDRN-5053448 The complaint Mr B has complained that Wakam declined his claim under his courier insurance policy following the theft of his van. Any reference to Wakam in this decision includes its agents. What happened Mr B’s van was stolen in October 2022 and he made a claim under his... (4 pages)View decision -
Decision Reference DRN-4998370
1 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4998370 The complaint Mr C is unhappy that Monzo Bank Ltd decided not to refund him after he paid for a vehicle. He says he was the victim of a scam. What happened Mr C says he found an advert for a car on a social media website. The seller claimed to be selling the car on behalf o... (3 pages)View decision
