We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-5172928
19 Mar 2025 Nutmeg Saving and Investment Limited Not upheldPensions and AnnuitiesDRN-5172928 The complaint Mr R complains that Nutmeg Saving and Investment Limited (Nutmeg) failed to collect a pension contribution of £10,000 that he attempted to make into his personal pension before the end of the 2023/2024 tax year, leading to a financial loss. He also complains th... (5 pages)View decision -
Decision Reference DRN-5408761
19 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5408761 The complaint Mr Z is unhappy Barclays Bank UK PLC will not refund the money he lost as the result of a scam. What happened As both parties are aware of the details of the scam I will not repeat them in full here. In summary, Mr Z fell victim to a job/task scam. He was cont... (3 pages)View decision -
Decision Reference DRN-5402448
19 Mar 2025 Bamboo Limited Not upheldConsumer CreditDRN-5402448 The complaint Mrs T complains that Bamboo Limited irresponsibly lent her three personal loans. What happened Mrs T took out a total of three personal loans with Bamboo: Start date Date repaid Amount borrowed Term (months) APR Monthly payment Loan 1 24/11/18 28/6/19 £1,500 2... (4 pages)View decision -
Decision Reference DRN-5028377
19 Mar 2025 Sesame Limited Not upheldPensions and AnnuitiesDRN-5028377 The complaint Mr W complains, with the help of a professional representative, about the advice given by Sesame Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a lifetime annuity. He says the advice was unsuitable for him and be... (6 pages)View decision -
Decision Reference DRN-5083365
19 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5083365 The complaint Mr I complains NewDay Ltd, trading as BIP (“NewDay”), lent to him irresponsibly and is unhappy with the information recorded on his credit file. What happened In May 2022, Mr I applied for a credit card with NewDay. He was provided with a limit of £900, and th... (3 pages)View decision -
Decision Reference DRN-5406940
19 Mar 2025 Zopa Bank Limited UpheldConsumer CreditDRN-5406940 The complaint Mr M complains about a car Zopa Bank Limited (“Zopa”) supplied to him under a hire purchase agreement wasn’t of satisfactory quality. What happened In September 2023 Zopa supplied a car to Mr M under a hire purchase agreement. It was about seven years old and h... (5 pages)View decision -
Decision Reference DRN-5406170
19 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5406170 The complaint Mr G, on behalf of a limited company, complains that Monzo Bank Limited didn’t do enough to help it when it told Monzo about a dispute it had with a merchant. This dispute was over services paid for using its Monzo business current account. What happened Mr G i... (3 pages)View decision -
Decision Reference DRN-5150029
19 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5150029 The complaint Miss W complains that Barclays Bank UK PLC did not fully reimburse her when she fell victim to a scam. What happened Miss W met an individual on social media and began talking with him. He told her about an investment opportunity he had been investing in for so... (3 pages)View decision -
Decision Reference DRN-5374759
19 Mar 2025 Metro Bank PLC Not upheldConsumer CreditDRN-5374759 The complaint Mr F, through a representative, says Metro Bank PLC, trading as RateSetter, irresponsibly lent to him. What happened RateSetter provided Mr F with a loan for £14,500 in August 2022. It had an APR of 5.94% and a 48-month term. The monthly repayments were £339.10... (3 pages)View decision -
Decision Reference DRN-5321357
19 Mar 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5321357 The complaint Mr M complains that Nationwide Building Society (NBS) acted irresponsibly in agreeing to his application for a credit card. What happened In June 2024 Mr M applied for a credit card account with NBS. His application was successful and a credit limit of £4,500 w... (3 pages)View decision
