We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-5046745
4 Oct 2024 Quidie Limited UpheldConsumer CreditDRN-5046745 The complaint Miss C complains that Quidie Limited trading as Fernovo (“Quidie”) gave her loans she couldn’t afford to repay and the debt has had an impact on her mental health. What happened A summary of Miss C’s borrowing can be found in the table below. loan number loan... (9 pages)View decision -
Decision Reference DRN-5056075
4 Oct 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5056075 The complaint Mr and Mrs R’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2)... (9 pages)View decision -
Decision Reference DRN-5060501
4 Oct 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5060501 The complaint Mr M complains that St. James’s Place Wealth Management Plc (“SJP”) has provided him with a poor service in relation to its advisory service. What happened Mr M received an advisory service from SJP, in which he held several investments – including a Retirement... (9 pages)View decision -
Decision Reference DRN-5061484
4 Oct 2024 MBNA Limited UpheldBanking and PaymentsDRN-5061484 The complaint Mr C complains that MBNA Limited hasn’t refunded a payment he made to purchase a car he says is faulty. What happened In January 2022, Mr C purchased a used car from a car dealership. The cash price of the car was £6,250 and he paid £1,250 of that using his MBN... (5 pages)View decision -
Decision Reference DRN-5024626
4 Oct 2024 Lendable Ltd Not upheldConsumer CreditDRN-5024626 The complaint Mr P complains that the settlement figure given to him by Lendable Ltd is incorrect. He says his own calculations show that it should be lower, because no interest should’ve been charged during the pandemic. What happened Mr P holds a loan with Lendable. The lo... (3 pages)View decision -
Decision Reference DRN-5061535
4 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5061535 The complaint Mr and Mrs B complain that U K Insurance Limited trading as Direct Line (UKI) unfairly avoided their policy and refused to pay a fire claim under their home insurance policy. What happened The details of this complaint are known to all parties, so I won’t repea... (5 pages)View decision -
Decision Reference DRN-5030064
4 Oct 2024 A Shade Greener (Boilers) Llp UpheldConsumer CreditDRN-5030064 The complaint Mrs F complains about a gas boiler and related service and maintenance contract supplied under a regulated conditional sale agreement by A Shade Greener (Boilers) LLP (“ASG”). Mrs F is represented in her complaint by a relative, Mr B. When I refer to things sai... (17 pages)View decision -
Decision Reference DRN-5061787
4 Oct 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5061787 The complaint Mr R has complained about the way his insurer, Inter Partner Assistance SA (‘IPA’) , dealt with a claim he made on his home emergency policy. IPA is the underwriter of this policy i.e. the insurer. During the claim Mr R also dealt with other businesses who act... (6 pages)View decision -
Decision Reference DRN-5057522
4 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5057522 The complaint Miss N complains that Barclays Bank UK Plc (‘Barclays’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss N says: ... (4 pages)View decision -
Decision Reference DRN-4888933
4 Oct 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4888933 The complaint Mr and Mrs L complain about their private medical insurance with BUPA Insurance Limited. What happened In summary, Mr L was a member of a group private medical scheme underwritten by BUPA and Mrs L was a beneficiary of that scheme. In 2021, Mr L was planning t... (3 pages)View decision
