We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363152 results
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Decision Reference DRN-4660550
4 Oct 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4660550 The complaint Ms H complains that Clydesdale Bank Plc trading as Virgin Money, hasn’t considered her claim to it about a kitchen supply fairly. What happened During July and August 2022 Ms H contracted with a kitchen supplier (‘the Supplier’) for ... (5 pages)View decision -
Decision Reference DRN-4988216
4 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4988216 The complaint Mrs T and Mr T complain about the price quoted by U K Insurance Limited (“UKI”) to renew their home insurance policy. Mr T has acted as the main representative during the complaint process. So, for ease of reference, I will refer to any actions taken, or comme... (3 pages)View decision -
Decision Reference DRN-5061463
4 Oct 2024 Fairmead Insurance Limited UpheldInsuranceDRN-5061463 The complaint Ms A has complained about her let property insurer FAIRMEAD INSURANCE LIMITED. She thinks it caused delays, allowing damage at her property to get worse. She thinks it owes her additional money for repairs, plus loss of rent. What happened Ms A was notified of... (5 pages)View decision -
Decision Reference DRN-5019481
4 Oct 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5019481 The complaint Miss L complains that Capital One (Europe) plc have irresponsibly lent to her. What happened Miss L was approved for a second Capital One credit card in March 2022 with a £1,250 credit limit. She says Capital One irresponsibly lent to her based on her existing ... (2 pages)View decision -
Decision Reference DRN-4840147
4 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4840147 The complaint Mr A complains that Wise Payments Limited did not refund the £6,000 he lost to a scam. What happened Mr A fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a certain... (3 pages)View decision -
Decision Reference DRN-5054267
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5054267 The complaint Mr S complains that Revolut Ltd misadvised him about an incoming transfer which led to him losing out on interest as part of an Investment opportunity. He’s also unhappy they restricted and closed his account. What happened On 2 May 2022 Mr S sent a transfer of... (4 pages)View decision -
Decision Reference DRN-4915380
4 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-4915380 The complaint Mr P has complained about esure Insurance Limited’s handling of his motor insurance claim. What happened Mr P had a motor insurance policy with esure. In January 2024, he was involved in a non- fault accident where a third-party caused damage to his car. He mad... (3 pages)View decision -
Decision Reference DRN-4912168
4 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4912168 The complaint Mrs O and Mr O complain about Admiral Insurance (Gibraltar) Limited (Admiral) declining a claim under their home insurance policy for damage to a roof at their property in bad weather. References to Admiral include their agents who administer the policy and as... (5 pages)View decision -
Decision Reference DRN-4914630
4 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4914630 The complaint Miss H complains that HSBC UK Bank plc are not correctly displaying the loyalty points she’s earned on her credit card. What happened Miss H has a HSBC credit card which gives her two reward points for every £1 she spends using it. She says over the years she r... (4 pages)View decision -
Decision Reference DRN-5058800
4 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5058800 The complaint Mr L has complained that NewDay Ltd unfairly blocked his card, which meant two transactions were declined, causing him to lose ‘points’ he could have accrued. What happened On 10 September 2023, Mr L tried to use his NewDay card for a transaction of £4,385.83. ... (2 pages)View decision
