We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
-
Decision Reference DRN-5703307
15 Sep 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5703307 Complaint Mr B has complained about a credit card Capital One (Europe) plc (“Capital One”) provided to him. He says the credit card was irresponsibly provided to him as it was unaffordable. Background Capital One provided Mr B with a credit card with an initial limit of £20... (3 pages)View decision -
Decision Reference DRN-5558027
15 Sep 2025 Bamboo Limited Not upheldConsumer CreditDRN-5558027 Complaint Mr A has complained about a loan Bamboo Limited (trading as “Bamboo”) provided to him. He says that the repayments to the loan were not affordable and so it shouldn’t have been provided to him. Background Bamboo provided Mr A with a loan for £5,000.00 in April 202... (3 pages)View decision -
Decision Reference DRN-5472555
15 Sep 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5472555 Complaint Mrs B has complained about two loans which Plata Finance Limited (“Plata”) became responsible for. She says that these loans were unaffordable and so shouldn’t have been provided to her. Background Plata provided Mrs B with a first loan for £1,000.00 in November 2... (3 pages)View decision -
Decision Reference DRN-5780148
15 Sep 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5780148 Complaint Mr B has complained about the overdraft charges National Westminster Bank Public Limited Company (“NatWest”) applied to his account. Mr B is being represented, by the (“representative”), in his complaint. Background Mr B successfully applied for an overdraft with... (5 pages)View decision -
Decision Reference DRN-5658006
15 Sep 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5658006 Complaint Mr M has complained about a credit card HSBC UK Bank Plc (“HSBC”) provided to him. He says that the credit card was unaffordable for him and caused him ongoing financial difficulty. Background In January 2017, HSBC provided Mr M with a credit card which had a cred... (4 pages)View decision -
Decision Reference DRN-5556487
15 Sep 2025 PROPEL HOLDINGS (UK) LIMITED Not upheldConsumer CreditDRN-5556487 Complaint Mr M has complained about high-cost short-term credit instalment loans he took out with Propel Holdings (UK) Limited (trading as “Quidmarket”). He says that these loans were unaffordable and so shouldn’t have been provided to him. Background This complaint centres... (3 pages)View decision -
Decision Reference DRN-5673646
15 Sep 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5673646 Complaint Miss S has complained about the overdraft charges National Westminster Bank Public Limited Company (“NatWest”) applied to her current account. She’s effectively said the charges applied to her account were unfair as she shouldn’t have been given the overdraft and t... (6 pages)View decision -
Decision Reference DRN-5547236
15 Sep 2025 Quidie Limited Not upheldConsumer CreditDRN-5547236 Complaint Miss S has complained about high-cost short-term credit instalment loans she took out with Quidie LImited (trading as “Fernovo”). She says Fernovo should not have provided her with three loans because of her existing situation and the fact that this made the loans ... (3 pages)View decision -
Decision Reference DRN-5551587
15 Sep 2025 Western Circle Ltd Not upheldConsumer CreditDRN-5551587 Complaint Mr L has complained about high-cost short-term credit instalment loans he took out with Western Circle Ltd (trading as “Cashfloat”). He says that these loans were unaffordable and so shouldn’t have been provided to him. Background This complaint centres on the pro... (4 pages)View decision -
Decision Reference DRN-5762898
15 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5762898 Complaint Mr and Mrs M complain that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with them. They’ve said the monthly payments to the agreement were unaffordable for them and so they shouldn’t have been accepted for it. Back... (4 pages)View decision