We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
-
Decision Reference DRN-6004076
10 Dec 2025 Allianz Insurance Plc Not upheldInsuranceDRN-6004076 The complaint Mr S complains that Allianz Insurance Plc, trading as Allianz Musical Insurance, declined a claim he made on his musical instrument insurance policy. Reference to Allianz includes its agents and representatives. What happened The circumstances of this complai... (3 pages)View decision -
Decision Reference DRN-5462055
10 Dec 2025 Plus500UK Ltd Not upheldInvestmentsDRN-5462055 The complaint Mr T complains that Plus500 closed his position following a margin call and later closed his account. He says he does not fully understand how the loss is the amount that it is. What happened Mr T opened a trading account with Plus500 in 2024. He had traded CF... (3 pages)View decision -
Decision Reference DRN-5742853
10 Dec 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5742853 The complaint Mr J complains about information HSBC UK Bank Plc recorded on his credit file. What happened In January 2024, HSBC wrote to Mr J to let him know it would close his account on 27 March 2024. The letter said any outstanding balance owed on the account must be rep... (3 pages)View decision -
Decision Reference DRN-5979108
10 Dec 2025 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-5979108 The complaint Mr D is complaining that Brent Shrine Credit Union Limited trading as My Community Bank (MCB) lent to him irresponsibly when they provided him with a personal loan. What happened In October 2024, Mr D applied for a loan with MCB. They approved his application a... (3 pages)View decision -
Decision Reference DRN-6006164
10 Dec 2025 Aviva Insurance Limited Not upheldInsuranceDRN-6006164 The complaint Mr and Mrs R complain because Aviva Insurance Limited only paid part of a claim under their private medical insurance policy. What happened Mr and Mrs R held a private medical insurance policy, provided by Aviva. In April 2025, Mr R made a claim for NHS cash b... (3 pages)View decision -
Decision Reference DRN-5855201
10 Dec 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5855201 The complaint Mr V complains that HSBC UK Bank Plc unreasonably sent him letters asking for personal information from him. What happened Mr V had a bank account with HSBC – and its predecessor Midland Bank – for around 45 years. In 2025, HSBC sent four questionnaires to Mr V... (3 pages)View decision -
Decision Reference DRN-5921250
10 Dec 2025 Savvy Loan Products Limited Not upheldConsumer CreditDRN-5921250 The complaint Miss V complains Savvy Loan Products Limited trading as Tick Tock Loans (TTL) irresponsibly lent to her. What happened TTL provided Miss V with two loans as follows: Loan Number Date of Sale Date Repaid Loan Amount Regular Monthly Repayment Loan term (days) 1... (7 pages)View decision -
Decision Reference DRN-6009934
10 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-6009934 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr A says that he came across a video that advertised trading using AI. He was interested and clicked a link to provide his contact detai... (6 pages)View decision -
Decision Reference DRN-5825334
10 Dec 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5825334 The complaint Mr T complains about Santander Bank PLC (Santander) after a transaction decline, and the service they provided when he telephoned them. What happened The circumstances that led to the complaint are well known by both parties, so I won’t repeat them in detail, ... (2 pages)View decision -
Decision Reference DRN-5718366
10 Dec 2025 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-5718366 The complaint Business R has complained that Interactive Brokers (U.K.) Limited (‘IB’) unfairly downgraded its options trading permissions. Business R says it suffered a financial loss as a result, would like for those losses to be returned and for the trading permissions to... (7 pages)View decision