We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
-
Decision Reference DRN-4998910
29 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4998910 The complaint Mr A has complained HSBC UK Bank plc lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In early 2024 Mr A was told by HSBC that they were closing his account. They also lodged a fraud-related marker on his record wi... (2 pages)View decision -
Decision Reference DRN-5037877
29 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-5037877 The complaint Mr and Mrs P complain that U K Insurance Limited (“Churchill”) mishandled a claim on a motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a car, made by a premium-brand car maker and first registered in 20... (4 pages)View decision -
Decision Reference DRN-5076638
29 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5076638 The complaint Mr S complains that Domestic & General (“D&G”) didn’t carry out a lasting repair under his Protection policy for his washing machine. What happened The background to this complaint is well-known to both parties. So I’ve set out a summary of what I think... (3 pages)View decision -
Decision Reference DRN-4884815
29 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4884815 The complaint Miss B complains about Accredited Insurance (Europe) Ltd’s handling of her home insurance claim. Accredited is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Accredited has accepted it is accounta... (4 pages)View decision -
Decision Reference DRN-5074347
29 Oct 2024 Evolution Insurance Company Limited Not upheldInsuranceDRN-5074347 The complaint Mr B is unhappy that Evolution Insurance Company Limited (“Evolution”) didn’t repair his boiler under his home breakdown policy. Any reference to Evolution includes its agents. What happened The background to this complaint is well-known to both parties. So, I’... (3 pages)View decision -
Decision Reference DRN-5111139
29 Oct 2024 Telefonica UK Limited UpheldConsumer CreditDRN-5111139 The complaint Mr S has complained about the way Telefonica UK Limited trading as O2 administered fixed sum loan agreements he’d taken out to buy devices. What happened The circumstances of the complaint are well known to the parties so I’m not going to go over everything ag... (3 pages)View decision -
Decision Reference DRN-5109002
29 Oct 2024 Pension Insurance Corporation plc Not upheldPensions and AnnuitiesDRN-5109002 The complaint Miss T has complained, with the help of a professional third party, about the transfer of the pension benefits from her deferred annuity, which was held with Pension Insurance Corporation plc (‘PIC’) to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) ... (12 pages)View decision -
Decision Reference DRN-5079082
29 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5079082 The complaint Mr A has complained about how Aviva Insurance Limited (Aviva) dealt with a claim under a home emergency policy. References to Aviva include companies working on its behalf. What happened Mr A contacted Aviva to send an engineer when an external security light... (2 pages)View decision -
Decision Reference DRN-5113391
29 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5113391 The complaint Ms W complains about a credit agreement she took out with Creation Consumer Finance Ltd in relation to some home energy improvements. More specifically, that Creation did not accept her claims under s.75 and s.140A of the Consumer Credit Act. What happened Arou... (9 pages)View decision -
Decision Reference DRN-5008436
29 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5008436 The complaint Miss J has complained about how she has been charged by Domestic and General Insurance Plc (D&G) for insurance when she bought two iPads and the level of cover provided. What happened Miss J bought two iPads from Argos on 1 December 2017. When she did so, ... (4 pages)View decision
